Victoria Belair
Pawtucket,RI
Summary
Dynamic retail leader with a proven track record at Boscov's Department Store, excelling in customer service and staff management. Enhanced sales through strategic merchandising and effective team leadership, fostering a collaborative environment. Recognized for improving customer satisfaction and mentoring talent, driving both individual and departmental success.
Overview
18
18
years of professional experience
Work History
Department Manager
Boscov's Department Store
Providence, RI
08.2019 - Current
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
- Established team priorities, maintained schedules and monitored performance.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Conducted training with new hires eventually leading to promoted department managers.
Multi Store Leader
Payless ShoeSource
Providence Place Mall, Emerald Square Mall
10.2007 - 06.2019
- Fostered a positive work environment encouraging teamwork, open communication, and employee recognition practices.
- Implemented loss prevention measures, resulting in reduced theft incidents across all stores.
- Oversaw recruiting efforts to attract top talent, maintaining high retention rates among staff across stores managed by me.
- Improved store performance by implementing effective sales strategies and staff training programs.
- Enhanced merchandising displays leading to better product visibility which contributed significantly towards increasing sales.
- Organized staff meetings and training sessions focusing on updating employees about company policies, goals and expectations empowering them to make informed decisions while executing tasks.
- Increased customer satisfaction with exceptional service and timely resolution of issues.
- Mentored staff members for career development opportunities within the organization.
Education
Bachelor of Science - Psychology
University of Rhode Island
Kingston, RIHigh School Diploma -
Tolman High School
Pawtucket, RI06-2007
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Retail management
- Goals and performance
- Coaching and mentoring
- Staff hiring and retention
- Merchandising
- Visual
Timeline
Department Manager
Boscov's Department Store
08.2019 - Current
Multi Store Leader
Payless ShoeSource
10.2007 - 06.2019
Bachelor of Science - Psychology
University of Rhode Island
High School Diploma -
Tolman High School