VICTORIA BELL
Willis,TX
Summary
Service-oriented server/bartender with 7 year background in Restaurant Industry and Corporate. Core competencies include working exceptionally well with others, problem solving, and multitasking as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Florist, Healthy Living, H-E-B
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Issue receipts, refunds, credits, or change due to customers
- Count money and audit money drawers
- Assist customers by providing information and resolving their complaints
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Unpack stock as it comes into the shop
- Create and change in-store and window displays, designs, and looks to enhance a shop's image
- Inform customers about the care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
- Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment
- Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials
- Trim material and arrange bouquets, wreaths, terrariums, and other items using trimmers, shapers, wire, pins, floral tape, foam, and other materials
- Wrap and price completed arrangements
- Order and purchase flowers and supplies from wholesalers and growers
- Select flora and foliage for arrangements, working with numerous combinations to synthesize and develop new creations
- Water plants, and cut, condition, and clean flowers and foliage for storage
- Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern
- Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery
- Grow flowers for use in arrangements or for sale in shop
- Conduct classes or demonstrations, or train other workers
- Demonstrate and sell hair care products and cosmetics
- Operate cash registers to receive payments from patrons
- Update and maintain customer information records, such as beauty services provided
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Advise patients and their families on nutritional principles, dietary plans and diet modifications, and food selection and preparation
- Monitor food service operations to ensure conformance to nutritional, safety, sanitation and quality standards
- Make recommendations regarding public policy, such as nutrition labeling, food fortification, and nutrition standards for school programs
- Purchase food in accordance with health and safety codes
- Manage quantity food service departments or clinical and community nutrition services
- Advise food service managers and organizations on sanitation, safety procedures, menu
- May 2016 development, budgeting, and planning to assist with the establishment, operation, and evaluation of food service facilities and nutrition programs.
Server
Seabrook Classic Cafe
08.2019 - 08.2020
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions
- Collect payments from customers
- Retrieve food and drink orders from guest in a timely manner
- Inform customers of daily specials
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Clean tables or counters after patrons have finished dining
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Prepare checks that itemize and total meal costs and sales taxes
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
Jackie's Brickhouse
01.2020 - 08.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Teacher's Assistant
Glenwood Private School
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Handed out classroom materials, like pencils, paper and crayons.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
BDC Service Representative
Cowboy Kia Of Conroe
03.2023 - 08.2023
- Assisted customers with inquiries and service requests, ensuring prompt resolution.
- Managed appointment scheduling for service visits, optimizing technician availability.
- Communicated effectively with team members to streamline service operations.
- Processed customer feedback, contributing to improved service quality initiatives.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
- Provided exceptional service with knowledge of products and services.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Educated customers on product and service benefits, explaining features and answering questions.
- Developed extensive knowledge of products and services to better assist customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
Server
Bakkhus Taverna
08.2017 - 03.2019
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend wines to customers
- Garnish and decorate dishes in preparation for serving
- Provide guests with information about local areas, including giving directions
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Prepare checks that itemize and total meal costs and sales taxes
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Garnish and decorate dishes in preparation for serving
- Describe and recommend wines to customers
- Provide guests with information about local areas, including giving directions
- Collect payments from customers.
Education
Associates - Biology of Science Majors, Business Management, Business Principles, Business Management
Blinn College
Business Management, Business Principles
College of the Mainland
Skills
- Customer and Personal Service Active Listening
- Time Management Coordination
- Critical Thinking Judgment and Decision Making
- Monitoring Social Perceptiveness
- Complex Problem Solving Communications and Media
- Learning Strategies Sales and Marketing
- Troubleshooting Building and Construction
- Multitasking
Certification
- Life and Health Insurance License Training - Current
Timeline
BDC Service Representative
Cowboy Kia Of Conroe
03.2023 - 08.2023
Teacher's Assistant
Glenwood Private School
08.2022 - Current
Server
Jackie's Brickhouse
01.2020 - 08.2020
Server
Seabrook Classic Cafe
08.2019 - 08.2020
Server
Bakkhus Taverna
08.2017 - 03.2019
Associates - Biology of Science Majors, Business Management, Business Principles, Business Management
Blinn College
Business Management, Business Principles
College of the Mainland
Cashier
Florist, Healthy Living, H-E-B