Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Oxford Marketing
10.2023 - Current
Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Engaged, educated, and befriended customers to deliver amazing shopping experience.
Communicated product information with confidence and educated consumers about company.
Barista
Hilton Grand Vacations
12.2022 - 11.2023
Barista
The Cosmopolitan of Las Vegas
11.2021 - 10.2022
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Used POS system to accurately enter orders and process payments.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Helped management keep adequate supply on hand by notifying of shortages.
Barista
Starbucks, Hilton Grand Vacations
10.2017 - 06.2021
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Sales Associate
Savers
08.2017 - 10.2017
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Solved customer challenges by offering relevant products and services.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Clerk/Cashier
Classic Cleaners
06.2017 - 09.2017
Opened and closed store by balancing cash registers and receipts.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Barista/Cashier
Starbucks
10.2015 - 08.2017
Followed exact recipes for mixing and preparing beverage and food items.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Explained beverage preparation and offered samples to help customers choose ideal items.
Education
High School Diploma -
Green Valley High School
Henderson, NV
06.2014
Skills
Customer service
POS
Barista experience
Coffee experience
Customer Engagement
Cash Handling
Customer Relations
Effective Communicator
In-depth product knowledge
Creative problem-solving
Adaptable personality
Emotional intelligence
Accomplishments
Won Partner of the Quarter in 2017.
Certification
Food Handler, 12/31/25
Additional Information
SKILLS
Strong work ethic, adaptability, works well with others, cash handling/POS management, excellent customer service.
Healthcare Support Worker at Oxford University Hospitals NHS Foundation TrustHealthcare Support Worker at Oxford University Hospitals NHS Foundation Trust