Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VICTORIA BESS

GREENVILLE,AL

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

17
17
years of professional experience

Work History

Receptionist

Ozark Materials/Ingevity
01.2023 - 11.2023
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Compiled information from files and research to satisfy information requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled assignments independently with good judgement and critical thinking skills.

Billing Clerk

City Of Greenville Water Works
10.2018 - 06.2022
  • Importing/exporting meter readings for billing, sending bills out monthly, backup payroll clerk, balancing bank statements & daily payments
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Executed billing tasks and recorded information in company databases.
  • Contributed to overall revenue growth by identifying trends in unpaid accounts and recommending strategies for improving collections rates.
  • Verified accuracy of billing data and corrected discrepancies.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding company's reputation for professionalism in handling personal data.
  • Audited billing records to verify accuracy and completeness.
  • Reviewed contracts to ensure accurate billing terms were applied, providing strong foundation for the invoicing process.
  • Responded to customer concerns and questions on daily basis.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • Reconciled cash received with payments recorded in billing system and reported discrepancies.
  • Maintained accurate records of customer payments.
  • Entered and maintained billing information in company internal databases for accessibility.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Generated monthly billing and posting reports for management review.
  • Generated daily, weekly and monthly reports for billing department.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Collaborated with customers to resolve disputes.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer refunds and adjustments according to company policies.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Supported audit preparation efforts by providing well-organized documentation related to billing transactions, ensuring compliance with internal controls requirements.

Office Clerk

City Of Greenville Water Works
06.2011 - 10.2018
  • Opening office each day, answering phones, assisting customers, receiving payments, filing paperwork, balancing daily payments
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Utilized office management software to record and track customer information.
  • Edited and proofread documents for accuracy and completeness.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Responded to inquiries from callers seeking information.
  • Edited documents to keep company materials free of grammar errors.

Customer Service Lead

Dollar General
10.2010 - 06.2011
  • Opening store, making change orders, receiving trucks & vendors, making deposits, assisting customers, handling large sums of money
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Responded to customer calls and emails to answer questions about products and services.
  • Cross-trained and backed up other customer service managers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Lead

Winn Dixie Of Montgomery, Al
04.2007 - 10.2010
  • Assistant to manager on duty, overseeing cashiers, handling large sums of money, making deposits, processing western union transactions, receiving trucks & vendors in receiving
  • Trained staff on operating procedures and company services.
  • Reviewed associate performance to identify training needs.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Trained new personnel regarding company operations, policies and services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.

Education

Associate of Science - Business Administration

Lurleen B Wallace Community College
Greenville, AL
2011

Associate of Applied Science - Early Childhood Education

University of West Alabama
Livingston, AL
1998

GED -

Greenville High School
Greenville, AL
05.1998

Skills

  • WORKING WITH OFFICE WORD
  • GREAT COMMUNICATION
  • ALWAYS WILLING TO LEARN MORE
  • GREAT TEAM PLAYER
  • TYPING
  • Multi-line telephone operation
  • Service-oriented mindset
  • Data inputting
  • Research and Data Analysis
  • Computer Proficiency
  • Professional Demeanor
  • Office Management
  • Word Processing
  • Bookkeeping
  • Payment Processing
  • Microsoft Office

References

  • Kimberly duncan, assistant office director, greenville water works, 334-382-6661
  • Dr. travis d houser, associate director for Alabama medicaid, 334-324-9342
  • Sonya robinson, sr administrative associate information technology aum, 334-320-2774

Timeline

Receptionist

Ozark Materials/Ingevity
01.2023 - 11.2023

Billing Clerk

City Of Greenville Water Works
10.2018 - 06.2022

Office Clerk

City Of Greenville Water Works
06.2011 - 10.2018

Customer Service Lead

Dollar General
10.2010 - 06.2011

Customer Service Lead

Winn Dixie Of Montgomery, Al
04.2007 - 10.2010

Associate of Science - Business Administration

Lurleen B Wallace Community College

Associate of Applied Science - Early Childhood Education

University of West Alabama

GED -

Greenville High School

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