Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Bianga

Lac Du Flambeau,WI

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Treatment Coordinator

Peter Christensen Dental Clinic
05.2023 - Current
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Managed over 50 customer calls per day.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Delivered excellent patient experiences and direct care.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Office Manager

Heidi’s Daycare
01.2017 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company
  • Input and update healthy monthly meals in accordance with state guidelines.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development.

Dental Assistant

Peter Christensen Dental Clinic
07.2022 - 05.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for over seven procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.

Secretary

Department Of Child Support Services
02.2022 - 05.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Visual Merchandiser

AAFES
01.2022 - 03.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Developed cost-effective solutions for store displays to keep costs low and maximize profitability
  • Created visual displays to highlight new and featured products.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Used props and lighting to enhance appearance and visibility of displays.
  • Developed themes, props and lighting for merchandise displays.
  • Arranged consistent shelves, bins, and racks at over ten locations by following established planograms.

Visual Merchandiser

AAFES
11.2019 - 01.2022
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
  • Developed cost-effective solutions for store displays to keep costs low and maximize profitability
  • Created visual displays to highlight new and featured products.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Used props and lighting to enhance appearance and visibility of displays.

Key Holder

Piercing Pagoda Of Zale
07.2018 - 08.2019
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Cleaning and sterilizing equipment and work areas
  • Preparing body parts for piercing including sterilization and cleaning.
  • Meeting with clients, talking through piercing process and aftercare.
  • Actual piercing, including use of piercing guns and other specialist equipment.

Dish Room Supervisor

University of Minnesota
Duluth, MN
2015.09 - 2023.08
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cosmetics Consulter

Macy's
Victor, NY
05.2017 - 01.2023
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Provided superior customer service leadership by greeting and assisting customers.
  • Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Office Assistant

Rochester Rigging and Erectors
Rochester, NY
05.2014 - 08.2015
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Monitored security to help maintain equipment, data and information safety.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Bachelor Of Graphic Design - Graphic Design And Marketing

University of Minnesota - Duluth
Duluth, MN
06.2015

Skills

  • Patient Rapport
  • Verbal and Written Communication
  • Medical History Documentation
  • Customer Service
  • Health Information Access Management
  • Scheduling
  • Care Plan Recommendations
  • Organizational Skills
  • Digital Signage Design
  • Corporate Visual Standards
  • Effective Customer Communication
  • Visual Media Production
  • Meeting Deadlines
  • Sales and Marketing

Certification

  • American Red Cross Training - CEU (CPR/AED for Professional Rescuers)

Languages

French
Limited Working

Timeline

Patient Treatment Coordinator

Peter Christensen Dental Clinic
05.2023 - Current

Dental Assistant

Peter Christensen Dental Clinic
07.2022 - 05.2023

Secretary

Department Of Child Support Services
02.2022 - 05.2022

Visual Merchandiser

AAFES
01.2022 - 03.2022

Visual Merchandiser

AAFES
11.2019 - 01.2022

Key Holder

Piercing Pagoda Of Zale
07.2018 - 08.2019

Cosmetics Consulter

Macy's
05.2017 - 01.2023

Office Manager

Heidi’s Daycare
01.2017 - Current

Dish Room Supervisor

University of Minnesota
2015.09 - 2023.08

Office Assistant

Rochester Rigging and Erectors
05.2014 - 08.2015

Bachelor Of Graphic Design - Graphic Design And Marketing

University of Minnesota - Duluth

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Victoria Bianga