Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Victoria Bickford

Victoria Bickford

Brooksville,FL

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 25 years of experience providing quality administrative support to clients. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized Virtual with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes. Well-educated in many types of skills. Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Hardworking writing and editing professional proficient in checking and correcting articles, memos, letters and online postings for accuracy and form. Offering 20 years of related experience a superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals. Reliable employee seeking assistant position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

59
59
years of professional experience
1
1
Certification

Work History

Proofreader

Self-Employed
Brooksville, FLorida
07.2020 - Current
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Researched content and grammatical issues to check accuracy of information.
  • Revised work to identify missed mistakes before completing assigned assignments.
  • Used strict guidelines to make accurate changes and comply with ideal structure.
  • Managed finished works and version edits for comprehensive record of each file.
  • Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
  • Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
  • Followed established guidelines to maintain style quality and consistency in produced content.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Developed and maintained database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
  • Marked copy to indicate and correct errors in type, arrangement or spelling using standard printers' marks.
  • Routed proofs with marked corrections to authors, editors or typesetters for correction or reprinting.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Virtual Administrative Assistant

Self-Employed
Brooksville, FL
02.1998 - Current
  • Completed administrative tasks by performing business correspondence, transcription and data entry.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Conferred with customers by telephone, chat or email to provide information about products and services.
  • Answered and screened 125 calls per hour to provide information, schedule appointments and take detailed messages.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Answered and quickly redirected large volume of calls on central system.
  • Performed research to collect and record industry data.
  • Created and implemented standard operating procedures for records handling.
  • Managed 4 calendars to strategically coordinate meetings, appointments and events.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Updated tracking spreadsheets with latest client information.
  • Increased office participation in special events by creating weekly newsletter with detailed calendars and other office updates.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 25 employees.

Cold Caller

Self-Employed
Brooksville, FLorida
02.1998 - Current
  • Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 275 daily outbound calls to build partnerships and achieve sales quota.
  • Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Assisted with training and orientation of new employees.
  • Escalated concerns or advanced problem calls to management staff.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Made average of 300 outbound and inbound calls per day.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Generated minimum of 10 new leads each day

Political Survey Agent

Self-Employed
Brooksville, FLorida
03.2021 - 10.2022
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Delivered political subject matter expertise to government representatives and civic officials.
  • Attended legislative and regulatory hearings to report information.
  • Offered strategic recommendations for updates to institutional programs and policies, factoring in current political climate and trends.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Real Estate Assistant

Self-Employed
Brooksville, FL
03.2017 - 09.2022
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling errands and administrative functions.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Kept contacts organized with Mojo system to maintain readiness for future mailings.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Answered and quickly redirected large volume of calls on central system.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Managed 5 calendars to strategically coordinate meetings, appointments and events.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Research Assistant

Self-Employed
Brooksville, FL
05.2019 - 10.2019
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Performed statistical, qualitative and quantitative analysis.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
  • Demonstrated strong writing skills to generate original correspondence and reports.
  • Planned, modified and executed research techniques, procedures and tests.
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.

Education

GED -

FLVS
Miami Beach, FL
03.2010

Skills

  • Chicago Manual of Style
  • Project Requirements
  • Advanced Excel Spreadsheet Functions
  • Speech Recognition Software
  • Sentence Structure
  • Client Correspondence
  • Marketing Materials
  • Spelling Abilities
  • Galley Sheets Management
  • Administrative Support
  • Electronic Document Storage
  • File Coordination
  • Proofreading Submissions
  • Special Projects
  • Grammatical Rules Knowledge
  • Customer Satisfaction
  • Grammar Understanding
  • Documentation Editing
  • Administrative Procedures
  • Strong English Language Skills
  • Content Generation
  • Data Verification
  • Reading Comprehension
  • Research Tools
  • Office Operations
  • Team Meetings
  • Travel Arrangements
  • Interactive Learning
  • Office Equipment
  • Workflow Processes
  • Legal Research
  • News Stories
  • Data Communications
  • Office Supplies and Inventory
  • PowerPoint Presentations
  • Appointment Coordination
  • Administrative Management
  • Strong Organizational Skills
  • Business Correspondence
  • Ease with Computers and Technology
  • Human Resources Department Processes
  • Client Meetings
  • Research and Analytical Skills
  • User Experience
  • Computers and Technology
  • Multitasking and Time Management
  • Meeting Leadership
  • Multi-Line Telephone Systems
  • Database and Client Management Systems
  • Employee Timesheet Processing
  • Document and File Management
  • External Communications
  • Confidentiality and Data Protection
  • Status Updates
  • Marketing Initiatives
  • Office Organization
  • Social Media Digital Marketing
  • Schedule Preparation
  • Procedures Scheduling
  • Inquiry Requests
  • Clerical Support
  • Customer Inquiries

Certification

Certified Real Estate Assistant

Timeline

Political Survey Agent

Self-Employed
03.2021 - 10.2022

Proofreader

Self-Employed
07.2020 - Current

Research Assistant

Self-Employed
05.2019 - 10.2019

Real Estate Assistant

Self-Employed
03.2017 - 09.2022

Virtual Administrative Assistant

Self-Employed
02.1998 - Current

Cold Caller

Self-Employed
02.1998 - Current

GED -

FLVS

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Victoria Bickford