Summary
Overview
Work History
Education
Skills
Activities and Accomplishments
References
Timeline
Generic

Victoria Biesterveld

Gansevoort

Summary

Detail-oriented and proactive Customer Service Representative with hands-on experience supporting cross-functional initiatives in process improvement, performance tracking, and employee engagement. Proven ability to analyze workflows, identify inefficiencies, and contribute to operational enhancements. Successfully championed internal projects in wellness, quality communication, and call metrics—delivering insights that improved team performance and customer satisfaction. Passionate about driving meaningful change through data-informed decisions and collaborative project work. Eager to contribute to operational effectiveness and continuous improvement efforts at an enterprise level.

Overview

4
4
years of professional experience

Work History

Customer Service Representative, Specialty

Travelers
Queensbury
02.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted targeted call listening to identify patterns, coaching opportunities, and customer experience trends, contributing to team development and service consistency.
  • Assigned tasks to team members and monitored progress.
  • Coordinated team-building events to foster camaraderie among staff members while promoting healthier living habits.
  • Assisted in developing workplace wellness programs to promote healthy lifestyles among employees.
  • Conducted research on health and wellness topics to create content for educational materials.

Education

Some College (No Degree) - Business Administration And Management

Kirkwood Community College
Cedar Rapids, IA

Skills

  • Strong coordination skills
  • Ability to influence and engage colleagues
  • Team coordination
  • Wellness program development
  • Research skills
  • Focused on performance improvement

Activities and Accomplishments

  • In-Synch Service Nominee 2022-2025
  • Selected for workshops on system discrepancies and CareerHub development
  • Completed rotation in GOS&D processing Supplemental Spousal Liability Insurance Declination letters
  • Volunteer for ASCEND Mental Wellness and Habitat for Humanity

References

References available upon request.

Timeline

Customer Service Representative, Specialty

Travelers
02.2021 - Current

Some College (No Degree) - Business Administration And Management

Kirkwood Community College

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