Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Biggs

Norfolk,VA

Summary

Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, cross-selling products and leading a team efficiently.

Overview

11
11
years of professional experience

Work History

Bartender

Chemistry
Virginia Beach, VA
04.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS systems.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Brand Operations Lead

Victoria's Secret & PINK
Jacksonville, NC
10.2016 - 05.2021
  • Provided guidance, training, and support to junior staff members in order to ensure high-quality work output and compliance with policies and procedures.
  • Organized product displays in accordance with corporate guidelines.
  • Created visual presentations that effectively promoted products.
  • Assisted customers in selecting appropriate merchandise for their needs.
  • Inspected stores regularly for proper stocking and display of products.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Developed strategies to increase sales and profitability.
  • Provided guidance to staff members regarding operational procedures.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Monitored team sales targets and addressed deficiencies.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Member Service Representative

Navy Federal Credit Union
Okinawa, Japan
07.2012 - 04.2015
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Verified identity information on new accounts using established procedures.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Processed cash and check deposits every day.
  • Presented and explained services and products to meet member needs.
  • Performed daily inspections of the vault to ensure it is secure from unauthorized access.
  • Verified and documented incoming and outgoing items stored within the vault.
  • Operated equipment such as combination locks, safes, vaults. for secure storage purposes.
  • Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD
06.2009

Skills

  • Beverage Preparation
  • Responsible Alcohol Service
  • ABC Regulations
  • Cash and Credit Transactions
  • Brand Strategy
  • Marketing Support
  • Customer Service
  • Product Recommendations
  • Currency Counting
  • Vault Monitoring

References

References available upon request.

Timeline

Bartender

Chemistry
04.2023 - Current

Brand Operations Lead

Victoria's Secret & PINK
10.2016 - 05.2021

Member Service Representative

Navy Federal Credit Union
07.2012 - 04.2015

High School Diploma -

Kenwood High School Ib And Sports Science

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Victoria Biggs