Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Victoria Biggs-Thalman

Wytheville,VA

Summary

Upbeat & highly motivated individual with friendly and energetic approach to all things. Meticulously organized with the ability to adapt at a moment's notice. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Passionate, ambitious, and dedicated. Seeking full time remote employment beginning June 3rd.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrator/Assistant Manager

Texas Roadhouse
Harrisonburg, VA
06.2023 - Current
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Updated databases with new employee information, job changes and terminations.
  • Created presentations using Microsoft PowerPoint for senior management team members.
  • Designed forms and templates to streamline workflow processes within the organization.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of employee attendance and payroll data.
  • Developed strategies to improve operational efficiency and productivity.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Processed payroll information according to established guidelines.
  • Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.

Client Service Coordinator

360 Tour Designs of Coastal Virginia
Remote
06.2020 - 03.2023
  • Master Scheduler of all in-field photography appointments - ensure all necessary information/details are collected from client and relayed to photographer(s)
  • Manage all employee schedules and assign photography appointments based on availability and individual skill levels
  • Utilize ArcGIS systems to submit and monitor FAA & DJI waivers with Coastal VA military bases in order to schedule Drone Flight
  • Communicate directly with FAA Naval Coordinators to schedule drone flights in areas with strict regulations - communicate regulations with Drone Pilots and ensure they have verified clearance
  • Build 3D Virtual Tours using Zillow 3D software and Matterport 3D Walkthrough software
  • Design, edit, and finalize Marketing Videos for the company & clients using Adobe Premiere Rush system
  • Create and maintain training tools/systems for onboarding employees using ConnecTeam App
  • Communicate with clients and recommend additional services based on their individual wants & needs
  • Ensure quality of products before delivering to clients
  • Maintain and organize software systems for internal use - includes Google Drive, HD Photohub, ConnecTeam Training App
  • Write and edit content for social media posts, marketing graphics/flyers, in-house photography services, and in-house training materials

Assistant Manager/Bartender/Server

622 North Bar, Restaurant, and Wine Bar
Blacksburg, VA
04.2018 - 03.2020
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Helped promote marketing materials within the establishment, rotating regularly to meet season changes & inventory needs

Leasing Consultant

HHHunt Foxridge and Hethwood Apartment Homes
05.2017 - 04.2018
  • Greeted potential tenants and provided information about the property.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.

Education

Bachelor of Arts - Creative Writing and Professional and Technical

Virginia Tech
Blacksburg, VA
05-2019

Skills

  • Customer Service
  • Team Building and Leadership
  • Client Relationship Building
  • Scheduling and Planning
  • Networking
  • Service Recommendations
  • Content Writing/Development
  • Copyediting
  • Contract Negotiation
  • Proficient in Microsoft Office, Google Suite, Adobe, Canva, Trello, Mailchimp, Wordpress, Cloudspot

Certification

  • Completed and passed the PRAXIS exam for English Language Arts: CK 5038 - July 13, 2023
  • Completed and passed the VCLA Reading Subtest (091) - July 6, 2023
  • Completed and passed the VCLA Writing Subtest (092) - July 6, 2023

Affiliations

  • Life Member & State Soloist for VFW Post 12202 in King George, VA

Timeline

Administrator/Assistant Manager

Texas Roadhouse
06.2023 - Current

Client Service Coordinator

360 Tour Designs of Coastal Virginia
06.2020 - 03.2023

Assistant Manager/Bartender/Server

622 North Bar, Restaurant, and Wine Bar
04.2018 - 03.2020

Leasing Consultant

HHHunt Foxridge and Hethwood Apartment Homes
05.2017 - 04.2018

Bachelor of Arts - Creative Writing and Professional and Technical

Virginia Tech

Similar Profiles

CREATE PROFILE
Victoria Biggs-Thalman