Victoria BISHER
Shippensburg,PA,PA
Summary
Eager to secure entry-level position. Ready to help team achieve company goals.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Office Manager
RVR General Contracting LLC
Kunkletown, PA
06.2014 - 12.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Efficient in Quickbooks of employee records and payroll to the financial aspects both accounts receivable and payables, recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Maintained computer and physical filing systems.
- Prepared meeting rooms and materials and recorded important information.
Kennel Technician
Longview Kennel And Bird Dog Training
06.2017 - 01.2019
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Boosted animal health by carrying out optimal feeding and watering schedule for capacity of 40 dogs.
- Kept cages, kennel, play yards and grooming areas neat and clean.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Collected animal waste produced on walks and discarded in trash or approved receptacles
Veterinary Receptionist
Cherryville Animal Hospital
06.2011 - 09.2013
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system using database required.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized
Voluntary Worker
Forgotten Fidos And Felines Adoption Agency
03.2008 - 06.2010
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
- Supported care of 50 pet capacity including medical treatment if needed.
- Completing tasks such as cleaning, sanitizing, and provided attention to each animal in need.
Sales Associate
Supply Technologies
01.2003 - 06.2007
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering over thousands of products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Veterinary Receptionist and Assistant
Barton Heights Veterinary Hospital
10.1994 - 01.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance for 2500 pet owners.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Often Assisted veterinarians in exam rooms and in surgery when needed.
- restrained and medicated pets. Helped in X-ray often as well as performed teeth cleanings, and some other technician duties as lab work, and drawing blood on dogs and cats
Education
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06.1990
Skills
- Computer skills involving practice data base, Excel, and Word
- Customer Service Seminars
- CPR on humans and animals of certain breeds
- Monitoring heart rate during anesthesia procedures
- Teamwork and Collaboration
- Organization and Time Management
- Dependable and Responsible
- Good Telephone Etiquette
- Active Listening and attention to detail
- Flexible and Adaptable
- Problem-Solving
Timeline
Kennel Technician
Longview Kennel And Bird Dog Training
06.2017 - 01.2019
Office Manager
RVR General Contracting LLC
06.2014 - 12.2020
Veterinary Receptionist
Cherryville Animal Hospital
06.2011 - 09.2013
Voluntary Worker
Forgotten Fidos And Felines Adoption Agency
03.2008 - 06.2010
Sales Associate
Supply Technologies
01.2003 - 06.2007
Veterinary Receptionist and Assistant
Barton Heights Veterinary Hospital
10.1994 - 01.2003
High School Diploma -
Stroudsburg High School
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