Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Bishopp

TUCSON,AZ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

University Of Arizona
12.2019 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Purchasing and Logistics Clerk

TMI International
05.2019 - 12.2019
  • Received all warehouse shipments and logged into system, delivering high level of accuracy.
  • Obtained multiple price quotes from shipping companies to identify most reasonable pricing.
  • Kept meticulous records of all customer shipping requirements in case logs needed to be reviewed.
  • Stepped up and managed logistics department tasks during supervisor absences.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Collaborated with vendors and warehouse personnel to procure supplies and materials.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Forecasted production schedules and adjusted plans to accommodate changes in demand.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.
  • Devised and implemented efficient processes for production tracking and inventory control.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

Procurement Specialist

Vail Unified School District
05.2017 - 05.2019
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Researched and identified potential new suppliers to increase vendor base.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Monitored pricing trends and negotiated pricing to optimize profitability.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.
  • Evaluated supplier performance and identified areas for improvement.
  • Oversaw inventory control, accounting, and supply reports.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Developed and strengthened supplier relationships.
  • Managed database of vendor details and pricing information to maintain organization.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.
  • Implemented policies and procedures for optimal purchasing methods and cost control.
  • Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.

Customer Service Representative

Sasol North America
12.1999 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Top performing administrative professional for 16 years with a 98.8% customer service satisfaction rating.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Bachelor of Arts - Communications

Northern Arizona University
Flagstaff, AZ
08.1987

High School Diploma -

Westlake High School
Westlake Village, CA
05.1987

Skills

  • Travel Coordination
  • Letter Preparation
  • Mail Handling
  • Invoice Processing
  • Meeting Planning
  • Office Administration
  • Document Control
  • Expense Reporting
  • Filing
  • Database Management
  • Appointment Scheduling
  • Scheduling
  • Calendar Management
  • Spreadsheet Management
  • Relationship Building
  • Scheduling and Calendar Management
  • Microsoft Word
  • Customer Relations
  • Recordkeeping
  • Employee Training and Development
  • Internal Communications
  • Microsoft Excel
  • Coordination

Timeline

Administrative Assistant

University Of Arizona
12.2019 - Current

Purchasing and Logistics Clerk

TMI International
05.2019 - 12.2019

Procurement Specialist

Vail Unified School District
05.2017 - 05.2019

Customer Service Representative

Sasol North America
12.1999 - 05.2016

Bachelor of Arts - Communications

Northern Arizona University

High School Diploma -

Westlake High School

Similar Profiles

CREATE PROFILE
Victoria Bishopp