Victoria Black
Winston-Salem,NC
Summary
Dedicated customer support specialist with significant experience in addressing inquiries and resolving issues in a timely manner. Demonstrates strong empathy and patience, ensuring clients feel valued and understood. Ready to leverage skills to enhance customer experiences and support organizational growth.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
UnitedHealth Group
Remote
02.2025 - 08.2026
- Educated customers on benefits and coverage options available to them.
- Assisted customers with inquiries regarding health plans and services.
- Documented customer interactions in the support management system accurately.
Leasing Consultant
BGSF
Charlotte, North Carolina
03.2024 - 01.2025
Leasing Consultant
Full House Marketing
Charlotte, North Carolina
03.2024 - 01.2025
Leasing Consultant
Liberty Group
Charlotte, North Carolina
03.2024 - 01.2025
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Assisted prospective residents in touring properties and understanding leasing options.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Customer Support Specialist
Verizion Wireless
Charlotte, North Carolina
11.2022 - 02.2024
- Assisted customers with product selection, ordering, billing, returns, and technical support to enhance their experience.
- Processed customer payments and organized billing records to ensure accurate transactions.
- Offered discount options to strengthen customer retention and loyalty.
Customer Support Specialist
Walgreens
Remote
09.2020 - 10.2022
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Consulted with customers regarding needs and addressed concerns.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Certified Nursing Assistant
BAYADA
Winston-Salem, North Carolina
07.2010 - 08.2020
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
Certified Nursing Assistant -
Mount Eagle Institute
Winston-Salem, NC06-2020
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL07-2017
Skills
- Effective communication
- Active listening
- Conflict resolution
- Relationship building
- Team collaboration
- Attention to detail
- Time management
- Self-motivation
- Adaptability and flexibility
- Empathy and compassion
Timeline
Customer Support Specialist
UnitedHealth Group
02.2025 - 08.2026
Leasing Consultant
BGSF
03.2024 - 01.2025
Leasing Consultant
Full House Marketing
03.2024 - 01.2025
Leasing Consultant
Liberty Group
03.2024 - 01.2025
Customer Support Specialist
Verizion Wireless
11.2022 - 02.2024
Customer Support Specialist
Walgreens
09.2020 - 10.2022
Certified Nursing Assistant
BAYADA
07.2010 - 08.2020
Certified Nursing Assistant -
Mount Eagle Institute
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy