Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Blackstone

Hillsboro,OR

Summary

Dynamic Master Service Advisor with a proven track record at Royal Moore Subaru, recognized for exceptional customer service and adept vehicle assessment. Skilled in multitasking and team collaboration, I consistently exceeded sales targets while fostering trust and loyalty. Acknowledged by Subaru of America for outstanding performance, I excel in de-escalating challenging customer situations. I'm knowledgeable with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Overview

10
10
years of professional experience

Work History

Master Service Advisor

Royal Moore Subaru
03.2022 - 02.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Master Service Advisor

Royal Moore Toyota
07.2021 - 03.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Master Express Service Advisor

CARR Subaru/CARR Chevy
01.2016 - 08.2021
  • Performed vehicle walk-around and documented customer concerns to drive resolution.
  • Maximized technician productivity by assigning appropriate workloads and adjusting priorities as needed to maintain optimal efficiency.
  • Performed BDC call center duties.
  • Gathered warranty parts return to the manufacture.
  • Performed UVI build sheets for new trade in vehicles on needed repairs before resale.
  • Performed Bluebook evaluations on vehicle value for resale value.
  • Performed photography on vehicles for online sales and uploaded photos to the website.

Vehicle Sales Photography Consultant

Dick's Auto Group
06.2015 - 01.2016


  • Perform pictures of new and used vehicles.
  • Uploaded photos to the online website.
  • Organized vehicle line up for best showing and organization.

Sales Associate

Sears
05.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Pizza Maker

Dominos Pizza Inc.
05.2015 - 01.2016
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Education

Associate in Medical Assisting - Medical Technology

Pioneer Pacific College
Beaverton, OR
02-2020

Veterinary Technician

Portland Community College
Portland, OR

High School Diploma -

Century High School
Hillsboro, OR
06-2014

Skills

  • Customer service
  • Computer skills college level (Microsoft word, Excel, powerpoint)
  • Multitasking and organization
  • Vehicle assessment
  • Managing Saturdays teams (Service drive and shop technicians)
  • Team player with all of service, sales, parts and technicians
  • Excel in de-escalating difficult customer situations,
  • Been recognized by Subaru of America several times for my outstanding work and customer service
  • Skilled at exterior detailing of vehicles
  • I work on my own vehicles mechanically on the side

Timeline

Master Service Advisor

Royal Moore Subaru
03.2022 - 02.2025

Master Service Advisor

Royal Moore Toyota
07.2021 - 03.2022

Master Express Service Advisor

CARR Subaru/CARR Chevy
01.2016 - 08.2021

Vehicle Sales Photography Consultant

Dick's Auto Group
06.2015 - 01.2016

Sales Associate

Sears
05.2015 - 12.2015

Pizza Maker

Dominos Pizza Inc.
05.2015 - 01.2016

Associate in Medical Assisting - Medical Technology

Pioneer Pacific College

Veterinary Technician

Portland Community College

High School Diploma -

Century High School

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Victoria Blackstone