Victoria Blain
Sommelier/Restaurant Manager
Phoenix,AZ
Summary
I am a hardworking, outgoing sommelier and restaurant manager. I thrive in high pressure situations and specialize in turning negatives into positives! I am highly motivated and have strong interpersonal skills that I've honed over years of experience in the hospitality industry. "The answer is yes; what is the question?" is my professional mantra.
Overview
2025
2025
years of professional experience
3
3
Certifications
2
2
Languages
Work History
FOH Manager
The Henry
4 2022 - 03.2024
- Maintain average of 20.5% labor
- Utilized P&L to ensure financials are on track
- Consistently hit sales, labor, and controllable cash goals
- Used HotSchedules to build and maintain schedule for 60+ servers within specific labor parameters, including staffing for BEO's that total ~ $3 million annually
- For the first time, made OpenTable's top 100 restaurants list (includes all of the U.S.) in 2022
- Made OpenTable's top 100 brunch restaurants list (includes all of the U.S.) in 2022 and 2023
- Performed regular silverware and flatware inventory and placed orders for each
- Utilized CrunchTime to perform beverage inventory as well as reconcile invoices
- Utilized ICIMS for hiring and onboarding
AGM & Bar Manager
The Sicilian Butcher
05.2021 - 04.2022
- Initially hired solely as AGM but was given additional title of bar manager after 1 month of employment
- Used HotSchedules to build and manage schedules for bartenders and back servers
- Maintained average of 18.3% beverage cost
- Maintained average of 19.5% labor
- Performed weekly beverage inventory and ordering using Crunch Time
FOH Manager & Sommelier
Keeler's Neighborhood Steakhouse
06.2019 - 05.2021
- Increased employee satisfaction by 30%
- Created "lead hostess" position and promoted from within
- Was given full control over wine list; I reorganized, repriced, and revamped the list
- Increased wine sales by 13%
- Wine service and recommendations for guests
- Booked and executed BEO's
- Completed weekly beverage inventory and placed beverage orders, maintaining beverage cost of 18.8%
- Used Aloha to perform admin tasks such as managing new employees and updating FOH Aloha with menu/price changes
FOH Manager
Liberty Station Tavern & Smokehouse
01.2019 - 06.2019
- Surpassed sales goals and maintained 19.9% labor
- Achieved highest daily sales record
- Each pay period, submitted various reports for payroll to my regional manager after verifying that all hourly payroll information was accurate
- I left Liberty Station because the parent company offered me a promotion that entailed both managing their sister restaurant, Keeler's Neighborhood Steakhouse, as well as being the restaurant's sommelier
Shift Lead & Trainer
SumoMaya
11.2016 - 01.2019
- Lead trainer
- Headed BEO events for large parties (12+ guests)
- Assisted staff with on and off the floor needs
Bar Supervisor
Sunset Entertainment Inc
02.2012 - 08.2014
- Conducted biweekly inventory of all beverages and placed weekly orders
- Created specialty cocktails and shots to promote sales and use overstock liquor
- Trained all new bartenders
- Managed ~15 cocktail waitresses per shift
Education
Associate of Science - Mathematics
Scottsdale Community College
Scottsdale, AZ05.2010
High School Diploma -
Chaparral High School
Scottsdale, AZ05.2006
Skills
Wine list creation and development
OpenTable expert certification
Aloha
Micros
Schedule creation and management on HotSchedules
Beverage inventory and ordering
Utilizing P&L to ensure labor, sales, and controllable cash goals are met
Microsoft Excel and Word
Recruiting and hiring
Silverware and flatware inventory and ordering
Level 1 certification from the Court of Master Sommeliers
Certification
ServSafe
Timeline
AGM & Bar Manager
The Sicilian Butcher
05.2021 - 04.2022
FOH Manager & Sommelier
Keeler's Neighborhood Steakhouse
06.2019 - 05.2021
FOH Manager
Liberty Station Tavern & Smokehouse
01.2019 - 06.2019
Shift Lead & Trainer
SumoMaya
11.2016 - 01.2019
Bar Supervisor
Sunset Entertainment Inc
02.2012 - 08.2014
FOH Manager
The Henry
4 2022 - 03.2024
Associate of Science - Mathematics
Scottsdale Community College
High School Diploma -
Chaparral High School