Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Blair

Parkesburg,PA

Summary

Driven professional with extensive experience in restaurant management and behavioral health, notably at CCRES and Timothys. Excelled in customer service and crisis intervention, significantly enhancing client satisfaction and loyalty. Demonstrated expertise in cash handling and effective communication, leading teams to exceed performance goals. Proven ability to manage high-volume environments and maintain meticulous documentation.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Brickette Lounge
07.2024 - Current
  • Served High Customer Volumes During Special Events, Nights, and Weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Built strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Monitor customer intake and prohibit sale of alcohol to intoxicated patrons

Behavioral Health Technician

CCRES
03.2021 - Current


  • Providing Crisis Intervention Services, Successfully De-escalating Situations And Ensuring Client/Peer Safety.
  • Built And Maintained Positive Staff Relationships To Promote Teamwork And Better Serve Clients.
  • Providing 1-1 Services To Clients Following Their Individualized Treatment Plans.
  • Working With Students Kindergarten Through Senior Year Of High School in Schools, Homes And Community Settings.
  • Observing And Monitoring Behavior Throughout The Sessions
  • Daily Documenting Behaviors and Interventions on Epitomax

Assistant General Manager

Timothys
03.2021 - 06.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed/Created schedules for back of house and front of house employees
  • Booking Private events

Manager

World Of Beer
04.2019 - 02.2021
  • Supervising all staff
  • Handling money during/after shifts.
  • Safe Counts and daily paperwork
  • Inventory and supply orders

Personal Care Assistant

CCRN
02.2018 - 03.2020
  • Working one on one with students with disabilities/behavioral issues in a classroom setting
  • Monitoring student behavior and taking time sensitive data
  • Ensure student is interacting appropriately with peers and staff
  • Assisting with toileting and eating if needed

Server

Harrys
09.2017 - 01.2019
  • Worked with POS system to place orders
  • Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
  • Checked identification to enforce age requirement for alcoholic beverages
  • Maintained a clean environment

Server

PJ Whelihans Pub
01.2013 - 10.2016
  • Delivered exceptional, friendly and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guest expectations
  • Organized storage areas

Education

High School Diploma -

Octorara Area High School
Atglen, PA
06.2013

Skills

Restaurant Management

Classroom Experience

Customer Service

Cash Handling

Time Management

Engaging personality

Clear and effective communication

Detailed Documentation

Certification

  • CPR
  • First Aid

Timeline

Bartender

Brickette Lounge
07.2024 - Current

Behavioral Health Technician

CCRES
03.2021 - Current

Assistant General Manager

Timothys
03.2021 - 06.2024

Manager

World Of Beer
04.2019 - 02.2021

Personal Care Assistant

CCRN
02.2018 - 03.2020

Server

Harrys
09.2017 - 01.2019

Server

PJ Whelihans Pub
01.2013 - 10.2016

High School Diploma -

Octorara Area High School

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Victoria Blair