VICTORIA BLESSING
Customer Relations Specialist
Attleboro,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in all retail industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Relations Specialist
BERNIE AND PHYL’S
Natick, MA
10.2020 - Current
- Running reports, gathering nightly totals, handling issues at a store level.
- Taking customer calls regarding open orders with our store or appropriately transferring customers to correct departments for help.
- Handled any in store customer issues, such as checking statuses of orders, applying payments and scheduling deliveries.
- Checking inventory for orders that are in process and potential orders.
- Handled any cash, check and some credit card transactions.
- Processed check deposits through online system.
- Applied financing to customer orders.
- Processed refunds for customers.
- Ensure we are balanced at the end of night by matching transactions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Relationship Banker
CITIZENS BANK
Sharon, MA
10.2017 - 10.2020
- Provide exceptional customer service promptly and efficiently processing customer transactions and promote positive public relations.
- Worked with clients to address and respond to client and partnership management issues.
- Develop business relationships with potential customers through sales calls, networking, and other outside activities.
- Sell products and services to customers and recommend and refer to appropriate alternative investment options.
- Opened checking, saving and money market accounts for customers.
- Produced and executed loan packages.
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, and money orders.
- Research customer questions and resolve account issues.
- Processed 20+ customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
- Preformed loan closings on Home Equity Lines of Credit.
- Contribute to the attainment of bank sales goals and related objectives by promoting the bank's products and services and by generating leads and referrals.
- Maintains and adheres to operational standards put forward by the bank and the FDIC.
- As an operations manager I maintained that the branch was up to federal and corporate standards.
- Prepared branch for corporate audits.
- Administered quarterly audits on all cash drawers and ATM.
- Preformed weekly ATM settlements which entailed adding money to ATM and ensuring it was in balance.
- Represented bank at community events to establish strong ties and promote business.
Education
High School Diploma -
09.2007 - 06.2010
Skills
Account management
Service standard compliance
Money handling abilities
Complaint resolution
Relationship building and management
Policy development and implementation
Consumer banking
Professional demeanor
Security knowledge
Audit Support
Due diligence
Additional Information
DIRECTOR OF FINANCE; FUNDRAISING / DELTA PHI EPSILON
Worked directly below VP of Finance for my Universities chapter. Made sure sisters paid dues on time or came up with payment plans. Handled any payments that came from chapter dues, fundraisers and galas. Came up with ideas for fundraising for chapter and enacted them. Fundraisers would be for money off dues, raising money for local charities or for Sorority’s philanthropies.
Certification
Notary