Victoria Bocking Ferris

· Manage all administrative and financial operations for an independent coaching and facilitation practice, including client invoicing, payment tracking, scheduling, contracts, records, and business documentation.

· Maintain accurate financial and client records and ensure invoices and payments are tracked consistently and confidentially.

· Coordinate workshops, group programs, private events, and individual services from initial planning through implementation and follow-up.

· Create and facilitate professional development and group programs focused on communication, personal growth, team development, and workplace relationships.

· Manage multiple concurrent projects, deadlines, client needs, and administrative responsibilities independently.

· Provide bilingual English–Spanish coaching, facilitation, interpretation, and translation services.

• Provided culturally responsive support and navigation to patients and families, including Spanish-speaking community members, while maintaining confidentiality and compliance with HIPAA requirements.
• Documented patient interactions, referrals, resources, and follow-up activities accurately within Epic, the organization's electronic health record system.
• Assisted Spanish-speaking employees in navigating employee benefits, workplace resources, and organizational information by providing interpretation, translation, and cultural mediation.
• Coordinated referrals and connected patients and families with community resources related to food insecurity, child welfare, parenting, healthcare, and other social needs.
• Collaborated with healthcare providers, community organizations, and internal staff to coordinate services and resolve barriers.
• Served as a mandated reporter and followed established procedures when concerns regarding child safety or welfare arose.
• Supported grant-related reporting and documentation by collecting and organizing program information and collaborating with team members.
• Managed sensitive information with discretion and demonstrated sound judgment when communicating with patients, families, employees, and community partners.
• Provided clear, compassionate assistance to individuals navigating complex systems, policies, benefits, and resources.

· Coordinated community programs and services supporting adults, children, and families throughout the North Tahoe region.

· Managed administrative systems, program documentation, meeting logistics, communications, and follow-up for multiple community initiatives.

· Coordinated training logistics for anchor-agency partners, including scheduling, communication, materials, and participant coordination.

· Maintained integrated-services data and contributed to accurate program reporting and documentation.

· Developed and distributed the Community House Newsletter and maintained communication with partner organizations and community stakeholders.

· Supported development and implementation of office policies, safety and confidentiality procedures, and an Operations Manual.

· Assisted with budgets, spending, and operational improvements while maintaining appropriate documentation.

· Built strong working relationships with community partners, staff, volunteers, and families.

• Supervised front desk operations and supported daily coordination with maintenance, housekeeping, and management teams.
• Participated in hiring and employee selection and collaborated with management to identify and onboard new staff.
• Supported employee training, scheduling, performance expectations, and day-to-day problem solving.
• Maintained accurate records and handled confidential guest and employee information with discretion.
• Served as a point of contact for employees and guests, resolving issues through clear communication and sound judgment.
• Assumed additional operational responsibilities during General Manager absences, including coordination across multiple departments.
• Recognized as Employee of the Year for commitment to service and team support.