Victoria Bosse
Kansas City,MO
Summary
Dynamic individual with hands-on experience in credit/collections analysis and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Office Manager
Liberty Hotel Group
10.2024 - Current
- Negotiated contracts with vendors to secure favorable terms and pricing
- Used judgment and initiative in handling confidential matters and requests
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Coded and entered daily invoices with in-house accounting software
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Provided administrative support to management team including preparing reports and presentations
- Reviewed files and records to obtain information and respond to requests
- Negotiated contracts with vendors, securing favorable terms and cost savings
- Assisted with the preparation of budgets, forecasts and financial statements
- Coordinate all business license for purpose of hotel operations according to state and local laws
- Researched and implemented all levels of commercial insurance required by franchise and government entities in the hotel/hospitality industry
Collections Specialist
Custom Truck One Source
03.2023 - 04.2023
- Contacted customers regarding past due accounts
- Invoice resolutions
- Account audits
- Reconciliation
- Cash application
- Customer service
Director Food Service
Grace Management Group
04.2022 - 02.2023
- Preparation of 3 meals a day
- Cleaning and sanitation
- Purchasing of all food and kitchen supplies
- Meal planning
- Budget analysis
Pawn Broker
Cash America Pawn
04.2018 - 11.2019
- Analyze Profitability of goods prior to purchasing
- Determine Customer repayment ability
- Cost Analysis; gross profit and resale ability of goods
- Train New Managers and Staff
- Contract adherence/accounts receivable/customer service/Collections
Credit Collections Analyst
Riverside Transport
01.2015 - 01.2018
- Business to business collections
- Resolved 4 million dollars of stagnant revenue in less than 90 days
- Freight billing
- Paperwork resolution
- Problem solving
- Contract adherence
- Freight negotiating
- Cash deposits
- Team building
- Other duties as assigned by management
Credit Manager/Customer Service/Billing
Core Carrier Corporation
01.2007 - 01.2015
- Managed Business to Business Collections
- Analyzed Credit and Reconciled Customers Accounts
- Handled Customer Relations for the largest customers
- Handled Logistics planning & problem solving
- Dealt with all aspects of freight movement: invoicing, billing, auditing and corrections
- Prepared bid & rating proposals
- Worked directly with the President
- Handled all OS&D
Business Office Manager
Skilled Healthcare, Inc
01.2004 - 01.2007
- Reconciled Accounts for 7 Skilled Nursing Facilities and 8 Assisted Living Facilities
- Communicated with Directors and Facility Operators on collections and billings
- Collected Receivables for all 15 facilities
- Prepared Month End reports for Corporate for all facilities
Credit/Customer Service Assistant Manager
Lost Valley Lake Resort
01.1999 - 01.2004
- Supervised Customer Service and Collections Department with 5 personnel
- Managed the Accounting and Customer Relations for 10,000 retail contracts
- Analyzed Credit Reports for purposes of extending credit
- Assisted in the planning of a new Loyalty Rewards card program and computer program
Credit Manager
AMF Billiards & Games
01.1996 - 01.1998
- Managed Accounts Receivable for a $12 Million division
- Analyzed Credit Applications, Financial Statements and Dunn & Bradstreet reports
- Developed Policies and Procedures for Credit/Collection and Warranty Returns
- Prepared Monthly Financial Packages and Served as on-site IT person
Business Office Manager
Riverside Hospital and Counseling Centers
01.1994 - 01.1996
- Performed Billing and Accounting for a 34-bed psychiatric facility and counseling centers
- Learned Medicare, Medicaid and third-party billing and collections
- Supervised and implemented complete Computer Conversion
- Worked as interim Director of Finance
Education
High school diploma or GED - General
Maries County RII
Belle, MO06.1985
Skills
- Exceptional customer service and client relationship skills
- Strong communicator
- Extensive experience in Credit Management / Accounts Receivable
- Extensive collections experience
- PC Skills: MS Word, Excel, Outlook, etc
- IT experience: Supervised and Implemented a complete computer conversion
- Extensive Transportation knowledge & experience
- Google Docs
- Google Suite
- Financial Report Interpretation
- Account Reconciliation
- Account Analysis
- General Ledger Accounting
- Journal Entries
- Office Management
- Credit Analysis
- Forecasting
- Business Analysis
- Communication skills
- Customer service
- Computer skills
- Documentation review
- Account reconciliation (10 years)
- Financial Statement Preparation
- Accounts Payable
- Microsoft Dynamics GP
- Pricing
- Tax Experience
- Profit & Loss
- Payroll
- Billing
- Bookkeeping
- Vendor engagement
- Customer relations
- Policy implementation
- Financial accounting
- Credit and collections
- Employee training
- Administrative support
- Document management
- Staff training
- Banking operations
- Financial tracking
- Organizational skills
- Compliance monitoring
- Payroll processing
- Regulatory compliance
- Debt recovery strategies
- Skip tracing techniques
- Credit scoring models
- Negotiation techniques
- Bankruptcy procedures
- Portfolio management
- Legal compliance
- Risk mitigation
- Payment plan development
- Collection software proficiency
- Relationship building
- Account reconciliation
Certification
Driver's License, 12/01/18, 01/31/27
Personal Information
Authorized To Work: US
Timeline
Office Manager
Liberty Hotel Group
10.2024 - Current
Collections Specialist
Custom Truck One Source
03.2023 - 04.2023
Director Food Service
Grace Management Group
04.2022 - 02.2023
Pawn Broker
Cash America Pawn
04.2018 - 11.2019
Credit Collections Analyst
Riverside Transport
01.2015 - 01.2018
Credit Manager/Customer Service/Billing
Core Carrier Corporation
01.2007 - 01.2015
Business Office Manager
Skilled Healthcare, Inc
01.2004 - 01.2007
Credit/Customer Service Assistant Manager
Lost Valley Lake Resort
01.1999 - 01.2004
Credit Manager
AMF Billiards & Games
01.1996 - 01.1998
Business Office Manager
Riverside Hospital and Counseling Centers
01.1994 - 01.1996
High school diploma or GED - General
Maries County RII
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