Victoria Bours
Denver ,CO
Summary
Dynamic professional with extensive experience at Anthem Blue Cross and Blue Shield, excelling in business analysis and Salesforce reporting. Proven track record in RFP management and cross-functional collaboration, driving process improvements and enhancing client satisfaction. Adept in advanced Excel and committed to delivering strategic insights that optimize operations and revenue growth.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
Anthem Blue Cross and Blue Shield
01.2019 - 12.2025
- Managed the renewal process for existing cases through Salesforce and COM2 platforms.
- Routed cases downstream to operations and renewals teams to ensure timely processing.
- Acted as liaison between sales, operations, and underwriting to resolve renewal bottlenecks and ensure client satisfaction.
- Maintained accurate data tracking and reporting for renewals pipeline and case status.
Business Analyst
Anthem Blue Cross and Blue Shield
01.2014 - 12.2019
- Created Accounts, Opportunities, Account and Opportunity Teams, and Quote Line Items for all new business opportunities in Colorado during the RFP process.
- Quoted fully insured and ASO groups in Abacus for underwriting; quoted ABF groups using the FIRST quoting system.
- Managed team assignments, sales commissions, group assignments, and group data needed for quotes and RFPs in WGS, Salesforce, and F.I.R.S.T. systems.
- Maintained broker information and commission data, verified broker appointments for Large Group Colorado, and ensured all brokers and brokerages were appointed in ACSC for new business sales.
- Supported system upgrades by performing user testing and training end users on new systems.
- Provided reporting for various stakeholders including:
- Weekly Large and Small Group Reports
- Weekly 'In Progress' New Business Sales Reports
- Ad hoc Salesforce reporting for leadership
- YOY reporting for the Regional Vice President (RVP)
- Brokerage reporting on existing business and RFP volume
- Reporting for Enrollment and Billing teams on WGS ASR and SAR updates.
- Attended cross-functional meetings including:
- Large Group Readiness weekly meeting
- RFP Intake to Case weekly meeting
- Biweekly COM2 SME meetings
- Salesforce Office Hours
- Monthly Salesforce Reporting Council
Financial Analyst – Validation - Contract
Brocade
01.2011 - 12.2013
- Validation of sales claims in SFDC against Partner POS and Oracle internal reporting.
- Handle domestic and international claims, and provide feedback to assist reps in aligning their opportunities with POS for approval and payment.
- Fully manage advanced Excel files used for the analysis of claims and partner/internal reporting.
- Comprehensive understanding of Partner POS and internal reporting that will allow me to maximize revenue claims and efficiency for quick payment against opportunities for your team.
- In-depth knowledge of Brocade’s compensation and validation nuances.
- Communicated with Sales Reps in reference to Sales.
- Pulled together Finance Data into a Commissions Validation excel sheet used for validation.
Sales Compensation Analyst
Level (3) Communications
01.2006 - 12.2011
- Progressive record of positions with increasing responsibility, culminating as Sales Compensation Analyst, responsible for revenue and compensation reporting and analysis.
- Handle district, regional and area revenue reconciliations as well as compensation plan evaluation and business process analysis.
- Accountable for the assignment of sales credit and commissions to appropriate sales reps and managers as well as perform coverage and forecast analysis.
- Responsible for feasibility and implementation analysis of annual and off-cycle compensation plan adjustments.
- Provided ad-hoc and scheduled reporting to the field and upper management for sales tracking and forecasting.
- Maintained web-based reporting tools as well.
- Directed Channel Sales Operations teams and managed SR system.
Skills
- Business analysis and data analysis
- Salesforce CRM and advanced reporting
- RFP management and quoting systems
- Healthcare insurance operations
- Broker and commission management
- System testing and training
- Sales support and customer experience
- Strategic reporting and process improvement
- Cross-functional collaboration and stakeholder engagement
- Lean methodologies and system implementation
- Oracle and SAP proficiency
- Microsoft Excel (advanced)
Accomplishments
- The Highest Award for Achievement, 1997, Wiltel Communications
- Circle of Excellence, 2001, Wiltel Communications
- Circle of Excellence, 2003, Wiltel Communications
- Recovered lost billing, $500K, 1995, Wiltel Communications
Timeline
Sales Support Specialist
Anthem Blue Cross and Blue Shield
01.2019 - 12.2025
Business Analyst
Anthem Blue Cross and Blue Shield
01.2014 - 12.2019
Financial Analyst – Validation - Contract
Brocade
01.2011 - 12.2013
Sales Compensation Analyst
Level (3) Communications
01.2006 - 12.2011