Victoria Boyd
Atlanta,GA
Summary
Team Leader with over eight years of successful experience in Ocean Export Bookings and Traffic Department of freight forwarding company, Page International. Background includes maintaining full compliance of shipping operations with customs, ocean terminals and steamship line standards. Competent in providing customers expert advice on freight options and recommending optimal solutions. Knowledgeable about techniques for shipping cargo and preventing delays.
Overview
12
12
years of professional experience
Work History
Team Leader
Page International Inc.
11.2016 - Current
- Work closely with customer Account Executives to maintain optimum levels of communication to effectively and efficiently complete ocean export requests via email, phone, SAP and OEI programs.
- Design export strategies to meet customer requirements for delivery timeframe by presenting multiple routing options with different carriers and rates to accommodate customer's needs.
- Work with customers and trucking companies to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Partner with inter-modal carriers, steamship lines, ocean terminals, and overseas export operation agents to meet aggressive deadlines.
- Calculate weight, volume or cost of goods to be moved.
- Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
- Assist in the preparation of bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Research billing and invoice problems and resolved issues in compliance with established standards and/or company contracts.
- Ensure company is in compliance with all export standards and international requirements.
- Develop and deepen successful partnerships with representatives of diverse shipping companies for continued customer satisfaction.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conduct scheduled and impromptu evaluations to assess work performance for team members.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluate employees' strengths and assigned tasks based upon experience and training.
- Handle customer complaints, resolved issues and adjusted policies to meet changing needs.
Senior Sales Floor Team Leader
Target
01.2015 - 10.2016
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
- Routinely pulled and analyzed performance reports daily and built action plans to increase productivity, develop team members, and drive sales.
- As store keyholder, managed all aspects of day to day store operations, including organization, maintenance, and purchasing functions a minimum of two 8-hour shifts per week.
- Facilitated hiring of qualified personnel by interview applicants, making recommendations for employment, and creating learning plans for new Sales Floor trainees.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly, employees focused, and maintaining store cleanliness, organization, and accurately stocked.
- Maximized sales by promoting customer loyalty programs, Target's Credit/Debit card (REDcard), and minimized shrinkage through excellent customer service and adherence to standard practices.
- Created and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained quality brand image exposure in alignment with corporate standards.
- Coordinated the preparation of merchandise for distribution and placement across sales floor to build brand, complete planograms and restock merchandise as needed.
- Supported loss prevention goals by monitoring shopper behavior and providing hands on assistance customer service.
Sales Representative
Liberty Mutual Insurance
02.2013 - 12.2014
- Work closely with customer Account Executives to maintain optimum levels of communication to effectively and efficiently complete ocean export requests via email, phone, SAP and OEI programs.
- Design export strategies to meet customer requirements for delivery timeframe by presenting multiple routing options with different carriers and rates to accommodate customer's needs.
- Work with customers and trucking companies to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Partner with inter-modal carriers, steamship lines, ocean terminals, and overseas export operation agents to meet aggressive deadlines.
- Calculate weight, volume or cost of goods to be moved.
- Maintain current knowledge of relevant legislation, political situations, or other factors that could affect freight shipping.
- Assist in the preparation of bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Research billing and invoice problems and resolved issues in compliance with established standards and/or company contracts.
- Ensure company is in compliance with all export standards and international requirements.
- Develop and deepen successful partnerships with representatives of diverse shipping companies for continued customer satisfaction.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conduct scheduled and impromptu evaluations to assess work performance for team members.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluate employees' strengths and assigned tasks based upon experience and training.
- Handle customer complaints, resolved issues and adjusted policies to meet changing needs.
Education
BBA - Business Management
Kennesaw State University
Kennesaw, GA05.2013
Skills
- Management experience
- Customer service experience
- Shipping procedures understanding
- Export requirements knowledge
- Invoicing oversight
- Shipment tracing
- Complaint resolution
- Marketing experience
- Microsoft Office efficiency
- Detail oriented with sense of urgency
Timeline
Team Leader
Page International Inc.
11.2016 - Current
Senior Sales Floor Team Leader
Target
01.2015 - 10.2016
Sales Representative
Liberty Mutual Insurance
02.2013 - 12.2014
BBA - Business Management
Kennesaw State University
Similar Profiles
Yusuf RoslieYusuf Roslie
P2P Specialist at Michael Page International Pte LtdP2P Specialist at Michael Page International Pte Ltd
Maximillian DostineMaximillian Dostine
IT Recruitment Consultant (Infrastructure) at Michael Page InternationalIT Recruitment Consultant (Infrastructure) at Michael Page International
Samuel CormackSamuel Cormack
Executive Director at Michael Page InternationalExecutive Director at Michael Page International