Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Brackett

Summary

Analytical and highly adaptable professional with a strong background in credit and collections management. Experienced in effectively mitigating risks, managing accounts receivable activities, conducting financial analysis, performing account reconciliations, evaluating department operations, and overseeing month and year-end closings. Detail-oriented team player with exceptional organizational skills and a high level of technical acumen in multiple finance and operating systems. Possesses the ability to quickly learn and implement new technology skills with a focus on maintaining a high level of accuracy.

Overview

13
13
years of professional experience

Work History

Credit & Collections Manager

Natuzzi
09.2023 - Current
  • Manage the Americas' credit team responsible for a portfolio of 300+ domestic and international accounts and provide guidance, support, and training as needed.
  • Implement effective collection strategies to improve cash flow while maintaining positive customer relationships.
  • Utilized SAP and other tools to develop a monitoring tool that provides a priority focus dashboard for the collections team and useful decision-making information for credit and commercial purposes.
  • Develop and implement repayment plans for clients facing financial hardship, enabling successful account resolution and recovering 66% of delinquent receivables in less than 6 months.
  • Perform credit reviews for current and new accounts and manage credit limit approvals following established credit analysis practices.
  • Collaborate with Italian Commercial and Deals Office to collect, review, and administer through SAP Item Agreements, Vendor Sales Agreements, and promotional contracts.
  • Conduct regular review of all credit balances, refunds, adjustments and provide reporting and insight to collection activities to upper management.

Credit & Collections Manager

Klaussner Furniture
05.2018 - 08.2023
  • Manage Credit and Accounts Receivable team in the areas of credit, risk, billing, cash, and collections
  • Manage AR portfolio and implement collection efforts to improve cash flow and maintain target level DSO.
  • Enforce delinquency controls to effectively manage customer exposure levels, collections, and risk.
  • Perform credit risk evaluations to assess the credit worthiness of new and existing accounts. Establish appropriate credit limits and payment terms based on financial analysis and credit reporting.
  • Closely monitor aged receivables and A/R write-offs, ensuring timely reconciliation and resolution of customer deductions, disputes, and chargebacks.
  • Perform month-end accounting close responsibilities and internal controls pertaining to Billing, A/R and Collections.
  • Provide leadership, motivation, and training to direct reports, enforcing disciplinary actions as needed to ensure continuous improvement and efficiency in departmental performance.

Credit & Collections Coordinator

Klaussner Furniture
05.2018 - 03.2023
  • Perform credit risk evaluations, including analysis of financial statements and credit reports, to establish credit worthiness of existing and prospective customers.
  • Conducted thorough credit evaluations for potential clients, minimizing bad debt exposure and protecting company assets.
  • Contributed to improved cash flow by effectively managing aging receivables reports and initiating timely collection efforts.
  • Prepare weekly reporting of collection activity and process month-end close for accounts receivable and billing.
  • Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
  • Set up new accounts and maintain customer account information changes in the system.
  • Maintain customer Buying Group accruals and process rebates monthly, quarterly, and annually.

Financial Analyst

SitusAMC
06.2017 - 05.2018
  • Deliver support for real estate analysis, underwriting, debt consolidation, and loan surveillance services for leading provider of evaluation, optimization, and management of critical real estate assets and securities.
  • Completed detailed analysis across multiple business products to detect patterns and trends and prepare concise market summaries, property evaluations and other reports related to third-party reporting.
  • Manage tenant-level information including financial trends, credit ratings, and stock market capitalization.
  • Maintain strong knowledge of property sectors and individual characteristics, third-party reporting outlines
    and contents for appraisal and environment components.
  • Managed multiple projects simultaneously while maintaining strict deadlines, ensuring consistent progress toward objectives.

Insurance Accounting Coordinator

The Colonial Group
09.2014 - 07.2016
  • Direct daily business finance operations for specialty line products including the collection and posting of all policy income for new applications, renewals, and finance payment plans.
  • Managed accounts receivable activities to ensure prompt payments while maintaining strong customer relationships.
  • Responsible for the set up and maintenance of consumer financing payment plans, processing late and cancellation notices and maintaining cancellation retention reports.
  • Developed expertise in various lines of business including property, casualty, life, health, and specialty insurance products to better serve a wide range of client needs.
  • Streamlined insurance processes for increased efficiency and customer satisfaction.
  • Assisted with the development and implementation of a new company-wide operating system, ALIS.

Accounts Receivable and Payable

Triad Corrugated Metal
12.2012 - 05.2014
  • Managed accounts receivable and payable, maintaining timely payments and resolving discrepancies swiftly.
  • Received payments, verified revenue transaction information, computed charges and refunds.
  • Identified delinquent accounts and insufficient payments, corrected payments, invoices, and taxes from exports.
  • Set up new customer accounts and established credit terms and limits.
  • Entered invoices, evaluated, and distributed credit card payments, and set up new vendor accounts.
  • Utilized FishBowl and QuickBooks to enter AP invoices.
  • Assisted accounts payable with payroll, bank reconciliations, credit card payment distributions, entering AP invoices in Quick Books, and new vendor account set up.

Insurance Customer Service Representative

Horace Mann Insurance
10.2011 - 08.2013
  • Offer customer service and operational support for auto, home, life, and retirement policies.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
  • Streamlined office procedures by organizing files and implementing an efficient document management system.

Education

Associate of Applied Science - Business Administration

MONTGOMERY COMMUNITY COLLEGE
Troy, NC
12.2022

Skills

Credit and Collections Management

Credit Analysis and Risk Mitigation

Cash Flow Management

Financial Analysis and Reporting

Team Management

Customer Service Management

Analytical and Critical Thinking

Organizational Skills

Timeline

Credit & Collections Manager

Natuzzi
09.2023 - Current

Credit & Collections Manager

Klaussner Furniture
05.2018 - 08.2023

Credit & Collections Coordinator

Klaussner Furniture
05.2018 - 03.2023

Financial Analyst

SitusAMC
06.2017 - 05.2018

Insurance Accounting Coordinator

The Colonial Group
09.2014 - 07.2016

Accounts Receivable and Payable

Triad Corrugated Metal
12.2012 - 05.2014

Insurance Customer Service Representative

Horace Mann Insurance
10.2011 - 08.2013

Associate of Applied Science - Business Administration

MONTGOMERY COMMUNITY COLLEGE

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Victoria Brackett