Victoria Brakefield
Assistant Manager
Keller,TX
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
26
26
years of professional experience
Work History
Dairy/ Frozen, Grocery/ Bulk Assistant
Natural Grocers
10.2024 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Bartender/ Server
The Tipsy Oak
07.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Lead Clerk
WinCo Foods
06.2023 - 12.2023
- Ensured strict adherence to company policies while performing routine audits of procedure compliance.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Conducted regular audits of physical inventory levels to identify discrepancies and make necessary adjustments.
Bar Manager
Humperdinks Brewpub
12.2017 - 12.2018
- Completed shift beginning and end procedures in full
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
Traffic Director-Coordinator
Townsquare Media
07.2015 - 12.2017
- Commercial scheduling for 6 radio stations
- Daily reporting and order entering
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff
Head Bartender
Lone Star Park
04.2013 - 06.2015
- Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift
- Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and garnishes
- Performed event planning duties for larger parties and groups
Logistics/ Customer Service
Plano Power Equipment
05.2011 - 09.2013
- Established transportation cost standards and economical shipping practices
- Replenished merchandise shelves with items from the stockroom
- Accurately logged all daily shipping and receiving orders
- Served as liaison between customers, store personnel and various store departments
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Educated customers on product and service offerings
- Answered customers' questions and addressed problems and complaints in person and via phone
- Managed cash stock and inventory balances accurately
Bartender Server
Clicks Billiards
01.2010 - 04.2013
- Maintained accurate cash handling practices while serving customers in an efficient manner
- Served alcoholic beverages to patrons during high-volume shifts
- Skillfully anticipated and addressed guests' service needs
- Delivered exceptional, friendly and fast service
Cashier/ Pharmacy Tech Trainee
Randol Mill Pharmacy
06.2010 - 04.2011
- Processed Prescription orders
- Ensured a high level of service by greeting customers, taking their orders and filling them efficiently and correctly
- Investigated and resolved customer complaints in a professional and timely manner
- Answered customer questions face-to-face or by phone
- Reconciled cash drawer at the start and end of the shift
Server/ Hostess
Saltgrass Steak House
11.2008 - 05.2010
- Provided high quality service
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Executed cash transactions quickly and accurately
- Maximized table turns and rotated seating for maximum guest satisfaction
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance
Office Assistant
Preferred General Agency
01.2008 - 11.2008
- Maintained an up-to-date department organizational chart
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
- Prepared and edited reports, presentations, and articles
- Supported principal investigators during research into Insurance Claims
Customer Service Representative
Teleperformance USA
03.2006 - 11.2008
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Successfully interacted with customers and retail buyers to expedite orders
- Completed continuing education and training programs for professional development
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Organized weekly sales reports for the sales department to track product success
Continuity Director
Clear Channel Radio
09.2011 - 08.2005
- Commercial Scheduling for 6 Radio Stations
- Daily affidavits and reporting to Corporate
- Sales order entry
- Helped senior clerical staff complete daily workloads
- Prevented scheduling errors by demonstrating a strong attention to detail while managing the daily calendar for the senior director
- Created weekly and monthly reports and presentations
- Received and distributed faxes and mail in a timely manner
- Verified and logged in deadlines for responding to daily inquiries
Cashier Customer Service
Hastings
07.1999 - 09.2001
- Analyzed customer interactions to identify needs and provide resources to promote excellent service
- Provided customers with payment information and processed credit card payments and cash transactions
- Investigated and resolved customer complaints in a professional and timely manner
Education
High School Diploma - Required
Wylie High School
Abilene, TX01.1999
Skills
- Computer skills
- Time management
- Team collaboration
- Office administration
- Problem-solving
- Microsoft Office Suite
- Workload management
- Project management
- File and record keeping
- Corporate procedures
- Expense reporting
Phone
cell, 325-513-7200
Timeline
Dairy/ Frozen, Grocery/ Bulk Assistant
Natural Grocers
10.2024 - Current
Lead Clerk
WinCo Foods
06.2023 - 12.2023
Bar Manager
Humperdinks Brewpub
12.2017 - 12.2018
Bartender/ Server
The Tipsy Oak
07.2015 - Current
Traffic Director-Coordinator
Townsquare Media
07.2015 - 12.2017
Head Bartender
Lone Star Park
04.2013 - 06.2015
Continuity Director
Clear Channel Radio
09.2011 - 08.2005
Logistics/ Customer Service
Plano Power Equipment
05.2011 - 09.2013
Cashier/ Pharmacy Tech Trainee
Randol Mill Pharmacy
06.2010 - 04.2011
Bartender Server
Clicks Billiards
01.2010 - 04.2013
Server/ Hostess
Saltgrass Steak House
11.2008 - 05.2010
Office Assistant
Preferred General Agency
01.2008 - 11.2008
Customer Service Representative
Teleperformance USA
03.2006 - 11.2008
Cashier Customer Service
Hastings
07.1999 - 09.2001
High School Diploma - Required
Wylie High School
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