Victoria Brammer
Ogden,United States
Summary
Experienced professional with a strong background in sales, leadership, operations, and project management. Successfully managed multiple projects in the B2B and SaaS industries, delivering value to clients and stakeholders. Passionate about developing and empowering others, fostering a culture of collaboration and continuous improvement. Committed to advancing business goals through innovation and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Leader - Sales Client Delivery
MarketStar
Salt Lake City Metropolitan Area , United States
12.2023 - 08.2024
- Client: AT&T.
- Contracted Service: B2B Full Cycle Sales - Mid-Market.
- Manage client relationships and day-to-day engagement as the main point of contact for client stakeholders.
- Identify and provide clear program objectives focused on sales and operational solutions.
- Manage program finances, including client billings of at least $1M annually.
- Created detailed reports on sales performance metrics and trends.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
- Hired and motivated high-performing sales team.
- Led a team of sales managers and representatives, providing training and development to enhance performance.
- Fostered a culture of continuous improvement by encouraging feedback and innovation within the sales team.
- Managed sales budget and monitored expenses to ensure alignment with financial targets.
- Established and maintained relationships with key clients to ensure high levels of satisfaction and repeat business.
Sr. Leader - Global Business Operations and Enablement
MarketStar
Ogden , United States
08.2021 - 12.2023
- Clients: Google, ExxonMobil, Miro, Coursera, Exploro, WeWork, Pandora, Pantheon, Grammerly, Reddit, Route
- Contracted Service: Global B2B Sales
- Developed and implemented global operations strategies to maximize efficiency, reduce costs, and improve customer service.
- Reviewed financial data to identify opportunities for cost savings and process improvements.
- Collaborated with cross-functional teams to optimize product flows across global markets.
- Managed the development and implementation of new processes and systems related to global operations.
- Established KPIs to measure operational performance against established targets.
- Developed strong relationships with key stakeholders within the organization as well as external partners such as suppliers, vendors, customers.
- Led initiatives to increase employee engagement levels across all departments globally.
- Identified potential risks associated with global operations activities and developed mitigation strategies accordingly.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Supported and planned various effective marketing and sales strategies.
Sr. Leader - Global Enterprise Projects
Clearlink
Salt Lake City , UT
10.2019 - 08.2021
- Clients: AT&T, Verizon, Dish, Frontier, CenturyLink, Just Energy, ADT, Vivint, Humana, Aetna, Enercare
- Vendors: Salesforce, Workday, Nexidia, Xsell, NICE/InContact
- Owned and executed cross-functional projects involving new partnership scoping/launch, vendor implementation, and internal process improvement.
- Developed and maintained strong relationships with clients, vendors, and partner stakeholders to ensure satisfaction and loyalty.
- Managed the development and implementation of enterprise-wide project plans.
- Generated cost estimates for proposed projects based on resource availability and requirements.
- Ensured compliance with established quality assurance standards during all phases of the project lifecycle.
- Maintained an effective communication plan between stakeholders to ensure timely information exchange.
- Tracked budgets across multiple concurrent projects within the organization.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Procured software, hardware and infrastructure required to meet program demands.
Sr. Leader - New Programs/Partnerships
Clearlink
Salt Lake City , UT
04.2017 - 10.2019
- Clients: AT&T, Verizon, Dish, Frontier, CenturyLink, Just Energy, ADT, Vivint, Humana, Aetna, Enercare
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Developed and implemented sales strategies to increase profits and expand market share.
- Provided training for new sales staff members on company policies and procedures.
- Established relationships with key customers and industry partners to maximize profitability.
- Recruited, hired and supervised a team of highly successful sales professionals.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Strategically managed revenue streams by establishing sales targets, deployment strategies, and go-to-market initiatives.
Sr. Leader - Implementation/Customer Success/Enablement
Clearview Live
11.2015 - 05.2017
- Clients: Sunrun, BlueCrossBlueShield, Carvana, HughesNet, Vivint, Weave, Shutterfly, Yoli, All Connect, Dyson, Icon Fitness, Direct Interactions, MobileMini
- Designed user interface elements to ensure a consistent look and feel across multiple applications.
- Provided technical assistance to internal teams during the development of system configurations.
- Tested various scenarios to ensure accuracy of data entry into the system.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Conducted training sessions for users on how to use the newly implemented software program.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Managed configuration, installation and troubleshooting of applications and software for clients.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Managed end-to-end lifecycle activities associated with the introduction, adoption and usage of new products and services among customers.
- Worked closely with stakeholders from different business units across the organization in order to provide integrated solutions tailored towards meeting specific needs of customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Led team engagement to assist cross-functional departments and achieve goals.
Education
Bachelor of Business Administration -
Weber State University
Skills
- Customer Relationship Management
- Operations
- Vendor Management
- Presentations and public speaking
- Contract Negotiations
- Sales Strategies
- Business Development
- Pipeline Management
- Data-driven decision-making
- Employee Motivation
- Motivational Leadership
- Account Management
- Customer Retention
- Change Management
Certification
- Certified Agile Scrum Master
- Servant Leadership Certificate
- Data Analytics Certificate
- Microsoft Office Specialist
- Google Analytics Individual Qualification
- Salesforce Administrator
Timeline
Sr. Leader - Sales Client Delivery
MarketStar
12.2023 - 08.2024
Sr. Leader - Global Business Operations and Enablement
MarketStar
08.2021 - 12.2023
Sr. Leader - Global Enterprise Projects
Clearlink
10.2019 - 08.2021
Sr. Leader - New Programs/Partnerships
Clearlink
04.2017 - 10.2019
Sr. Leader - Implementation/Customer Success/Enablement
Clearview Live
11.2015 - 05.2017
- Certified Agile Scrum Master
- Servant Leadership Certificate
- Data Analytics Certificate
- Microsoft Office Specialist
- Google Analytics Individual Qualification
- Salesforce Administrator
Bachelor of Business Administration -
Weber State University
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