Victoria Branham
Customer service representative / sales
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Metro By T-Mobile
07.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Driver
Uber And Lyft
10.2019 - 02.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Sales Associate
Bobs Discount Furniture
07.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
Education
EMT
Southwestern College
Chula Vista, CAOtay Ranch High School
Chula Vista, CA05.2009
Skills
- Customer Relations
- Sales Expertise
- Retail Sales Customer Service
- Credit Card Payment Processing
- Active Listening
- Customer Data Confidentiality
- Critical Thinking
- Time Management
- Document Control
- Call Center Operations
- Speaking
- Coordination
- Computer Proficiency
- Microsoft Word
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Metro By T-Mobile
07.2022 - 03.2023
Driver
Uber And Lyft
10.2019 - 02.2021
Sales Associate
Bobs Discount Furniture
07.2018 - 09.2019
EMT
Southwestern College
Otay Ranch High School
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