Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Brantly

Jacksonville,FL

Summary

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements on the fly labor moves and sort flow adjustments to maintain and improve short and long term building health. Advanced SCC -YMS-PPA-FMC-Excel-FCLM proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. The project I have spent the most personal attention to and am most proud of is identifying and training a successful team of five yard marshals, six fellow PAs, and the current Quality/Problem Solve teams across all shifts with an average sort compliance of 99.90% with 55k in volume. The highest recorded SC in PerfectMile from this team is 99.94%.Since January 2022 with the team has raised the average sort PPH to over a 100 with the team record ending at 112 - with an all day record of 58 while continuing to hit total PPH goal while continuing to maintaining #1 in WHIP compliance for the ten station region and raising Connection scores for L3 leadership to 2% above benchmark.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Process Assistant

DJX3
Jacksonville, FL
06.2021 - Current
  • Evaluated sort quality, yard health , direct path rates, AA engagement, AA performance, and yard performance by analyzing and interpreting data and metrics resulting in #1 ranking in check in /check out compliance.
  • Volunteered to help with special projects of varying degrees of complexity, such as: establishing CampusShip for site including runs from UPS and USPS, establishing RTFC linehaul runs for building during launch, 5s and project UV for building during launch
  • Head of Quality/Problem Solve team and increasing sort compliance by creating multiple stow quality trackers in Excel and escalating/monitoring Retrain SIMs with Learning Coordinator.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements with the plan averaging one hundred and twenty AAs in direct correlation with OM and Station Leader.
  • Developed and executed plans to monitor standard process adherence.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Conducted training starting Day 1 with launch team and continuing to average classes of twenty to forty AAs. After Onboading was complete for the season - continue to partner with Learning Coordinator to head the Learning Ambassador team with OM from the operational standpoint. This includes selecting new LAs, re-evaluating existing LAs, and setting expectation from LA's while keeping the small team of ten-fifteen in compliance with standard work at all times, and creating an SOP with a knowledge check to establish accountability going forward.
  • Changed management processes to improve operations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Maintained daily reports and advised executive leaders in decision-making processes.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Monitor Coupa invoices/ building inventory

Yard Marshal

DJX3
Jacksonville, FL
01.2021 - 06.2021
  • Reduced risk by accurately monitoring and evaluating linehaul OTR and FC data while managing dock health and building flow with an average of ten Inbound/ fifteen Outbound loads
  • Assisted in special investigations and sort hindrance prevention
  • Investigated linehaul and volume deviation cases to eliminate process discrepancies.
  • Increased productivity by supervising daily activities and performance of twenty personnel.
  • Thoroughly analyzed numerical information and processed cases, averaging four-thousand units per load
  • Handled citation, traffic violation, and TDR paperwork.
  • Checked vehicle equipment for proper functioning prior to use.
  • Recorded facts to prepare reports documenting incidents and activities.

Social Media Operations

JAX2
Jacksonville, FL
10.2019 - 01.2021
  • Developed marketing content such as blogs, and promotional materials for FCA, Amazon's Corporate Social Media team, and DayOne blo- averaging four personal posts per week and four hundred team posts
  • Managed team of ten to fourteen to generate original content for DayOne blog
  • Drove digital and enterprise collaboration across functional teams, focusing on delivery and continuous process improvement.
  • Used Sprinklr to track consumer engagement
  • Created videos and managed FCA channels to strengthen company reputation- with videos averaging five minutes
  • Devised strategies and roadmaps to support product vision and value to business.

Education

Associate of Science - Restaurant And Culinary Management

Florida State College At Jacksonville
Jacksonville, FL
12.2018

Skills

  • Ease with Computers and Technology
  • Resource Coordination and Allocation
  • Multitasking and Time Management
  • Confidentiality and Data Protection
  • Document and File Management
  • Research and Analytical Skills
  • Relationship Building through Emotional Intelligence
  • Linehaul Logistics
  • Complex Problem Solving
  • Shift Planning/ Proper Plan Execution by Risk Management and Workflow Planning
  • Microsoft Excel
  • Sort Compliance
  • Inventory Management / Financial Invoice Management
  • Meeting minutes

Certification

TDR Global and Paper Checklist 4.1

Red Cross CPR / First Aid / AED

Servesafe

Timeline

Process Assistant

DJX3
06.2021 - Current

Yard Marshal

DJX3
01.2021 - 06.2021

Social Media Operations

JAX2
10.2019 - 01.2021

Associate of Science - Restaurant And Culinary Management

Florida State College At Jacksonville

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Victoria Brantly