Victoria Braswell
Las Vegas,NV
Summary
Positive, upbeat customer service associate brings more than 15years of customer-facing experience in food, retail, and service related jobs. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Wardrobe Technician
Cirque Du Soliel
Las Vegas, NV
10.2021 - Current
- Sewed or mended items to repair damage or wear. Laundered costumes, removed stains and returned to dressing rooms. Helped performers into costumes and assisted with costume changes. Cleaned costumes and performed minor repairs after shows. Checked costume fits on performers to determine need for alterations. Cleaned and organized dressing rooms and gondolas after shows. Maintained and helped repair hats and cagoules for artists. Rhinestones hats when missing gems. Sewed snaps and hooks onto hats and cagoules based on artist needs. Washed and styled wigs per show per rotation. Put on and pinned wigs onto artists for shows. Ventilated and re filled wigs when balding or becoming sparse. Helped artists with wig preps when needed. Cut and trimmed wigs when needed. Helped apply makeup to artists during PR events when needed. Helped artists replenish makeup products when they ran out. Helped maintain and repair shoes when needed. Helped cut and cover shoes with leather . Helped airbrush and hand paint shoes . Helped glue on shoe covers for various characters.
Wardrobe Technician
Silver Dollar City
Branson, MO
08.2019 - 10.2021
- Sewed or mended items to repair damage or wear.
- Measured actors and assisted with costume fittings.
- Laundered costumes, removed stains and returned in excellent condition.
- Steamed and pressed all garments for daily show runs
- Repaired rips, and tears on costumes from daily wear
- Repaired or replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
- Reviewed scripts or other production information to determine story's locale or period, number of characters and required costumes.
Patient Safety Assistant
Cox South Hospital
Springfield, MO
02.2021 - 06.2021
- Ensured a safe environment for patients through maintaining cleanliness and hygiene standards in rooms and common areas.
- Proactively identified potential risks associated with specific patients or situations; taking appropriate actions accordingly.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Proactively intervened to prevent falls, pulling of lines and or tubes, and self harming behaviors
- Documented patient behaviors and reported changes to healthcare providers promptly.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
Server
SugarLeaf Bakery and Cafe
Branson, MO
11.2018 - 10.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, coffee and entree items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Answered phone inquiries to schedule and confirm wedding cake details and orders, record takeout orders and respond to service questions.
- Welcomed guests with personable attitude and smile
- Sorted food and supply deliveries and correctly stored each item in its proper location.
- Opened kitchen each shift by preparing ingredients, equipment and workstations to meet day's needs.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Kept food at proper temperatures for consumer safety and documented numbers
- Cleaned utensils, dishes and glasses for customer use.
- Satisfied customers by quickly and accurately handling and preparing orders.
- Created hand-crafted beverages based upon customer preferences
Barista
Expresso Branson
Branson, MO
10.2018 - 12.2018
- Described menu items to customers and suggested products based on stated preferences.
- Cleaned and sanitized work areas, utensils and equipment.
- Gave details on coffee blends and preparation descriptions to customers.
- Received and accurately processed customer payments.
- Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
- Weighed, ground and packed coffee per customer orders.
- Created hand-crafted beverages based upon customer preferences
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Sales Associate
Sight and sound theatres
Branson, MO
03.2016 - 11.2018
- Helped average of 2,000 customers per day by responding to inquiries and locating products.
- Processed orders through POS and coordinated product deliveries.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Gathered laundry, washed and dried towels, folded and distributed them .
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Donut Decorator
Hurts Donut company
Branson, MO
10.2017 - 07.2018
- Handled cash, credit card and check transactions.
- Assembled, prepared, and decorated donuts per customer orders.
- Cleaned display cases, utensils and working spaces to ensure a sanitary work environment.
- Maintained facility compliant with health codes, sanitation requirements and license regulations.
- Provided high quality customer service.
- Continually kept floors and tables clear of debris.
- Consistently delivered exceptional customer service by
quickly and efficiently clearing tables. - Provided friendly and courteous service to all guests.
- Re-stocked, organized and arranged service and food stations.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Boxed, weighed and wrapped donuts to prepare for pickup.
- Trained new employees on donut recipes and how to clean, and sanitize work areas
- Swept , and mopped dining area nightly.
- Cleaned bathroom with various chemicals, and restocked toilet paper, hand soap, and paper towels .
Retail Sales Associate
Nike
Branson, MO
02.2014 - 07.2016
- Recommended merchandise based on customer needs.
- Operated a cash register to process cash, check and credit card transactions.
- Guided customers in choosing items that reflected personal style and shape.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Reacted to complex game situations quickly and effectively.
- Exercised strong leadership skills and practiced self-discipline on and off the field.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Waitress
Cakes & Creams
Branson, MO
05.2013 - 03.2015
- Completed closing duties by emptying trash, sweeping and mopping dining areas, cleaning and sanitizing tables, cleaning windows, and equipment.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
- Immediately bussed tables when guests left to prepare for next party.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Trained new employees to perform duties by showing how to take orders, clean work areas, and restock products.
- Executed cash transactions quickly and accurately.
Education
Associate of Arts - Theatre/ Makeup
Ozarks Technical Community College
Branson, MO05.2016
High School Diploma -
Branson High School
Branson, MO05.2015
Skills
- Visualization techniques
- Understanding of colors
- Point of Sale (POS) system operations
- Listening skills
- Cash register operation
- Outgoing personality
- Works Well Under Pressure
- Teamwork
- Multitasking
Certification
Professional makeup artist certificate from New Skills Academy
Experience
["Waiters and Waitresses"],["Retail Salespersons"],["Food Preparation Workers"],["Sales and Related Workers, All Other"],["Baristas"],["Waiters and Waitresses"],[]
Education and Training
other,other
Timeline
Wardrobe Technician
Cirque Du Soliel
10.2021 - Current
Patient Safety Assistant
Cox South Hospital
02.2021 - 06.2021
Wardrobe Technician
Silver Dollar City
08.2019 - 10.2021
Server
SugarLeaf Bakery and Cafe
11.2018 - 10.2019
Barista
Expresso Branson
10.2018 - 12.2018
Donut Decorator
Hurts Donut company
10.2017 - 07.2018
Sales Associate
Sight and sound theatres
03.2016 - 11.2018
Retail Sales Associate
Nike
02.2014 - 07.2016
Waitress
Cakes & Creams
05.2013 - 03.2015
High School Diploma -
Branson High School
Associate of Arts - Theatre/ Makeup
Ozarks Technical Community College