Victoria Brawley
Tulsa,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
5
5
years of professional experience
Work History
Reimbursement Specialist
Family and Children's Services
Tulsa, OK
03.2024 - Current
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Analyzed patient data to ensure accuracy of reimbursement information.
- Responded to customer inquiries regarding the status of their reimbursement requests.
- Ensured compliance with applicable laws and regulations when processing reimbursement requests.
- Provided feedback on any changes made to the system used to track reimbursements.
- Maintained confidentiality and integrity of patient data.
- Verified clients' Medicaid, Medicare and Commercial insurance claims coverage by coordinating with providers.
Hospital Discharge Coordinator
Family and Children's Services
Tulsa, OK
11.2022 - 03.2024
- Provided comprehensive discharge planning services to patients and families.
- Maintained accurate patient records, including discharge summaries, assessments and care plans.
- Facilitated communication between hospital departments to ensure timely discharge of patients.
- Developed relationships with community organizations to facilitate continuity of care for discharged patients.
- Served as a liaison between the hospital and other healthcare providers for post-discharge needs.
- Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate efficient discharges.
- Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.
- Ensured compliance with federal regulations related to Medicare and Medicaid reimbursement guidelines.
- Reviewed medical charts prior to discharge in order to detect any potential problems or inaccuracies.
- Received referrals from doctors and other healthcare professionals regarding appropriate placement options following discharge.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Administrative Assistant
Consulting and Counseling for Community Change
Tahlequah, OK
11.2019 - 11.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Education
Associate of Science - Pre Social Work
Tulsa Community College
Tulsa, OKSkills
- HIPAA Compliance
- Client Service
- Administrative writing
- Insurance Verification
- Medicaid knowledge
- Eligibility Verification
- Clerical writing
- Commercial insurance
- Interpersonal Skills
- Continuous Improvement
- Health History Documentation
- Client Advocacy
- Referral Coordination
- Discharge Planning
- Care Coordination
- Patient support
- Records Management
- Data Entry and Analysis
- Annual Case Reviews
- MS Office
- Staff Management
- Medical Records Management
- Email and Telephone Etiquette
- Court Mandated Reporter
- Conflict Resolution
- Relationship Building
- Interdisciplinary Collaboration
- Positive Attitude
- Family Education Programs
- Direct Patient Care
- Program Development
- Problem-Solving
- Documentation And Reporting
- Patient Assessments
- Resource Identification
Timeline
Reimbursement Specialist
Family and Children's Services
03.2024 - Current
Hospital Discharge Coordinator
Family and Children's Services
11.2022 - 03.2024
Administrative Assistant
Consulting and Counseling for Community Change
11.2019 - 11.2022
Associate of Science - Pre Social Work
Tulsa Community College
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