Victoria Breedlove
Jacksonville,FL
Summary
Driven to excel, I have leveraged analytical thinking and excellent communication at Allstate Benefits to enhance process efficiency and customer satisfaction. Expert in SQL and adept at team leadership, I developed solutions that significantly improved operations. My proactive approach and dedication to quality have consistently resulted in superior service delivery and operational improvements.
Overview
15
15
years of professional experience
Work History
Analyst III
Allstate Benefits
06.2017 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improve internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhance team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhance report accuracy, conducting thorough data audits on regular basis.
- Increase customer satisfaction by analyzing feedback and implementing necessary changes.
- Streamline data collection methods to improve speed and accuracy of analysis.
- Enhance data accuracy by meticulously validating and updating customer information in database.
- Develope comprehensive training materials for new analysts, improving onboarding efficiency.
- Generate reports detailing findings and recommendations.
- Collect, arrange, and input information into database system.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Customer Loyalty Correspondence
ADT Security
08.2009 - 06.2017
- Implemented effective retention strategies by closely monitoring and addressing at-risk accounts.
- Actively listened to customers'' concerns while empathizing with their situation, leading to higher levels of satisfaction.
- Established rapport with clients during interactions, promoting long-term relationships built upon trust and dependability.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
- Demonstrated flexibility in adapting to changing circumstances as part of an evolving work environment while maintaining focus on achieving results.
- Reduced response time for client inquiries, enhancing customer satisfaction and trust in the company.
- Coordinated with other departments to resolve client issues promptly, demonstrating excellent teamwork skills.
- Conducted thorough research into account history when resolving complex issues, ensuring a comprehensive solution was provided.
- Collaborated with team members to maintain a consistent brand experience for all customers.
- Processed customer transactions efficiently, ensuring accuracy and maintaining company standards.
- Managed multiple priorities simultaneously without sacrificing quality of service delivered.
Education
No Degree - Psychology
FSCJ
Jacksonville, FLSkills
- Documentation and reporting
- Excel proficiency
- Data research and validation
- SQL and databases
- Report preparation
- Account reconciliation
Timeline
Analyst III
Allstate Benefits
06.2017 - Current
Customer Loyalty Correspondence
ADT Security
08.2009 - 06.2017
No Degree - Psychology
FSCJ
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