Victoria Brewton
Rock Hil,SC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Guest Services Staff Member
Rock Hill Ford
12.2025 - Current
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Coordinated vehicle service appointments to optimize workflow and customer satisfaction.
- Managed customer check-in processes, enhancing overall guest experience efficiency.
- Maintained cleanliness and organization of the reception area, promoting a welcoming environment.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Sales Representative
Brothers Heating, Cooling, and Plumbing
09.2025 - Current
- Assisted customers in selecting HVAC products based on needs and preferences.
- Conducted follow-up calls to ensure customer satisfaction and address concerns promptly.
- Maintained accurate records of sales transactions and customer interactions in CRM software.
- Collaborated with team members to achieve monthly sales targets consistently.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
Emser Tile
05.2024 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of products to clients.
- Assisted customers with product selection, enhancing overall satisfaction and loyalty.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Washington Alloy
09.2022 - 05.2024
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Coordinated training sessions for new team members on operational procedures and safety protocols.
- Monitored daily operations to ensure compliance with company policies and quality standards.
- Implemented process improvements that increased operational efficiency across multiple departments.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Collaborated with cross-functional teams to enhance communication and project execution efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Packing Lead
HBI
02.2020 - 09.2021
- Oversaw daily packing operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on packing procedures and equipment use.
- Streamlined workflow processes to enhance efficiency in packing and labeling tasks.
- Coordinated inventory management, ensuring timely replenishment of packing materials.
- Implemented best practices for packing methods, reducing product damage during transit.
Office Manager
Healing Hearts Therapy Services
09.2009 - 12.2020
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Implemented scheduling systems, optimizing appointment management for client sessions.
- Developed and maintained organizational policies to ensure compliance with regulatory standards.
- Managed vendor relationships, negotiating contracts to secure cost-effective services and supplies.
- Oversaw financial management tasks, including budgeting and expense tracking to improve resource allocation.
- Conducted regular audits of office procedures, identifying areas for improvement to boost operational effectiveness.
Education
Associate of Arts - Business
Strayer University
Charlotte NC12-2011
Skills
- Exceptional communication
- Complaint handling
- Customer service
- Time management
- Training and mentoring
Timeline
Guest Services Staff Member
Rock Hill Ford
12.2025 - Current
Sales Representative
Brothers Heating, Cooling, and Plumbing
09.2025 - Current
Customer Service Representative
Emser Tile
05.2024 - 09.2025
Assistant Manager
Washington Alloy
09.2022 - 05.2024
Packing Lead
HBI
02.2020 - 09.2021
Office Manager
Healing Hearts Therapy Services
09.2009 - 12.2020
Associate of Arts - Business
Strayer University