Summary
Overview
Work History
Education
Skills
languages
Activities and Honors
Timeline
Generic

Victoria Briano

North Palm Beach,FL

Summary

Dedicated professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Server

Buccan
11.2020 - Current
  • Oversaw daily operations of service team, delegated tasks, and trained new staff according to company policies and standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Served food and beverages promptly with focused attention to customer needs.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled valuable wine and thoroughly preformed wine service

Coordinator

Kaluz
06.2019 - 11.2020
  • Coordinate all reservations and walk-In's, keeping scheduling demands in time to avoid overbooking.
  • Assigned work tasks and coordinated activities of dining room personnel.
  • Kept charge of seating rotations for servers handling with fairness
  • Maintained organization using Open table/Seven rooms.
  • Handled all phone call interactions in regards to any questions, concerns and reservations with top-notch service.
  • Monitored guests and reported concerns to management, contributing to safe and welcoming environment for all guest.
  • Trained new hires

Front Desk Receptionist

Paris Nails
08.2018 - 10.2019
  • Managed check-in and check out process.
  • Promptly answered multi-line phone system
  • Monitored inventory on a daily basis
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Organized files and records by implementing effective filing systems that boosted efficiency.
  • Scheduled, coordinated and confirmed appointments and meetings

Spa Receptionist

International Polo Club
01.2019 - 05.2019
  • Answered telephone calls from members and various other callers seeking information.
  • Managed appointments and scheduled appropriate treatments and time slots.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Managed spa inventory
  • Completed morning opening duties by setting up all spa necessities for polo club members.

Cashier and Kitchen Cook

PDQ
05.2016 - 06.2019
  • Restocked, arranged and organized merchandise to drive product sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.

Education

Furthering My Education in Psychology

FAU, FL

Associate of Arts -

PBSC, FL
2020

Skills

  • Exceptional Customer service
  • Mindful Communication
  • Adaptability
  • Decision-Making
  • Teamwork
  • Creativity
  • Attention to detail
  • Sales
  • Office Productivity

languages

  • Fluent in English and Spanish
  • Beginner in American Sign language

Activities and Honors

  • Volunteered at a therapeutic riding center
  • Awarded Honorable mention; Placed finalist in a writing contest

Timeline

Server

Buccan
11.2020 - Current

Coordinator

Kaluz
06.2019 - 11.2020

Spa Receptionist

International Polo Club
01.2019 - 05.2019

Front Desk Receptionist

Paris Nails
08.2018 - 10.2019

Cashier and Kitchen Cook

PDQ
05.2016 - 06.2019

Furthering My Education in Psychology

FAU, FL

Associate of Arts -

PBSC, FL

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Victoria Briano