Summary
Work History
Education
Skills
Timeline
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Vicki Elizabeth Bricker

Camden

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Work History

Receptionist/Cashier Helper

Hammond Lumber
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Retail Sales Associate

TJ Maxx
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Assistant Store Manager

Cotton Garden
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.

Retail Sales Associate

Grasshopper Shop
  • Helped customers complete purchases, locate items, and join reward programs.

Business Office Manager

Rockport Automotive
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.

Benefits Coordinator/HR Payroll Specialist

Windward Gardens
  • Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
  • Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
  • Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.

Medical Equipment Insurance Specialist

Waltz Pharmacy
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
  • Provided exceptional customer service to patients when discussing billing matters, demonstrating empathy and professionalism at all times.

Loan Assistant

The First
  • Communicated with customers daily to request information and complete paperwork.
  • Assessed loan compliance to meet mortgage lending laws and regulations.

Accounts Payable Analyst Facilities Department

MBNA
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

Facilities Administrative Assistant

MBNA
  • Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
  • Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
  • Maintained positive relationships with vendors by negotiating contracts, resolving disputes, and ensuring timely payments.

Customer Service Representative

MBNA
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Medical Office Manager

Pen Bay Pediatrics
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Posted and adjusted payments from insurance companies.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Ensured timely payment collections by promptly following up on outstanding balances and negotiating payment plans.
  • Managed accounts receivable tasks, regularly updating financial records to reflect current account statuses accurately.

Healthcare Customer Service Representative

Anthem Blue Cross
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Medical Claims Processor

Anthem Blue Cross
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Researched and resolved complex medical claims issues to support timely processing.

Administrative Assistant to Medical Review Depart

Anthem Blue Cross
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

High School -

Camden-Rockport High School
Camden, ME

School of Business -

Burdett School of Business
Boston

Skills

  • Customer service
  • Attention to detail
  • Conflict resolution
  • Time management
  • Organization skills
  • Telephone skills
  • Appointment scheduling
  • Administrative support
  • Claims processing
  • Medical terminology
  • Data entry
  • Billing procedures

Timeline

Receptionist/Cashier Helper

Hammond Lumber

Retail Sales Associate

TJ Maxx

Assistant Store Manager

Cotton Garden

Retail Sales Associate

Grasshopper Shop

Business Office Manager

Rockport Automotive

Benefits Coordinator/HR Payroll Specialist

Windward Gardens

Medical Equipment Insurance Specialist

Waltz Pharmacy

Loan Assistant

The First

Accounts Payable Analyst Facilities Department

MBNA

Facilities Administrative Assistant

MBNA

Customer Service Representative

MBNA

Medical Office Manager

Pen Bay Pediatrics

Healthcare Customer Service Representative

Anthem Blue Cross

Medical Claims Processor

Anthem Blue Cross

Administrative Assistant to Medical Review Depart

Anthem Blue Cross

High School -

Camden-Rockport High School

School of Business -

Burdett School of Business

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Vicki Elizabeth Bricker