VICTORIA BRIONES
FORT WORTH,US
Summary
Dedicated professional with a strong work ethic and adaptability, excelling in fast-paced environments. Proven success in resolving customer inquiries and managing multiple tasks efficiently. Committed to enhancing organizational efficiency and customer satisfaction through consistent and organized practices.
Overview
10
10
years of professional experience
Work History
DELIVERY DRIVER
Uber Eats
11.2022 - Current
- Delivered customer orders promptly, ensuring customer satisfaction
- Provided customer service with a positive attitude, enhancing customer experience
- Managed time effectively to meet delivery schedules and customer expectations
Waitress Bottle Girl
Bucks
Fort Worth , TX
03.2023 - 11.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took orders for food and drinks and delivered them to guests.
- Took and processed orders accurately using restaurant point-of-sale systems.
- Served alcoholic beverages to customers at the bar responsibly in accordance with state laws.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled cash transactions and balanced cash drawer at shift end.
- Communicated daily specials to customers.
LEASING AGENT
Cooper Park
03.2025 - 07.2025
- Assisted in lease negotiations, ensuring compliance with company policies and local regulations.
- Prepared lease agreements and documentation to streamline onboarding process for new tenants.
- Performed background, reference, and credit checks during the screening process for prospective tenants.
- Managed tenant inquiries and maintenance requests to ensure timely resolutions and enhance tenant satisfaction.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Updated property listings to improve visibility and attract a higher volume of potential renters.
LATE STAGE MANAGER
Santander Consumer USA
07.2017 - 09.2019
- Identified and addressed technical performance cues to enhance audio quality during live events
- Managed multiple accounts and consistently met and exceeded performance goals
- Assessed customer needs to recommend tailored products and services, improving overall sales
- Notified customers of delinquent accounts and pursued collection of outstanding balances
- Processed payments over the phone and established recurring drafts
- Resolved customer issues promptly, ensuring high satisfaction through knowledgeable and friendly service
CUSTOMER SERVICE REPRESENTATIVE
Nissan Grubbs
05.2016 - 06.2017
- Answered incoming calls and emails, providing frontline customer support and assistance with transactions
- Greeted and assisted customers, fostering positive experiences and customer loyalty
- De-escalated challenging customer concerns while maintaining a calm and friendly demeanor
- Escalated customer concerns and issues to supervisors, ensuring timely and effective resolutions
Education
High School -
Shannon High School
01-2015
Skills
- Route planning
- Time Management
- Customer Service
- Communication
- Problem-Solving
- Conflict resolution
- Driving record
- Account Management
- CRM
- Negotiation
- Strategic Planning
- Performance tracking
- Problem-solving
Timeline
LEASING AGENT
Cooper Park
03.2025 - 07.2025
Waitress Bottle Girl
Bucks
03.2023 - 11.2025
DELIVERY DRIVER
Uber Eats
11.2022 - Current
LATE STAGE MANAGER
Santander Consumer USA
07.2017 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Nissan Grubbs
05.2016 - 06.2017
High School -
Shannon High School