Victoria Brown
Birmingham,AL
Summary
Accomplished Director of Operations with a proven track record at Superior Equity Group, enhancing operational efficiency and strategic execution. Skilled in KPI tracking and customer relations, I significantly improved process workflows and client satisfaction. Expert in operations management and relationship building,
Overview
10
10
years of professional experience
Work History
Director of Operations
Superior Equity Group
Hoover, Alabama
01.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored utilized operational resources.
- Oversaw day-to-day production activities in accordance with objectives and Metric goals.
- Oversaw marketing materials and social media calendar.
- Document and Contract Compliance management
- Coordinating Network events, Client events and agent training.
- Execution and filing of contract and compliance documents
- CRM and pipeline management
- Customer Care manager
- Transaction Coordination of the Contract to Close Process
- Tracking Metrics, Review results and planning for system improvements.
Administrative Office Manager
Joelle Brooks Photography
Cullman, Alabama
08.2020 - 05.2022
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Client invoicing and payment recording
- Monthly state and county taxes
- Assisting in Photoshoots
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Photoshop retouching and culling
- Management of Photobooth and Client events
Residential Realtor
Self Employed
07.2015 - 09.2018
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
Education
No Degree - Business And Music Technology
University of Alabama At Birmingham
Birmingham, ALSkills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Process improvement
- Operations management
- KPI tracking
- Customer relations
- Relationship building
- Performance evaluation and monitoring
- Data management
- Goal setting
- Delegating work
Timeline
Director of Operations
Superior Equity Group
01.2022 - Current
Administrative Office Manager
Joelle Brooks Photography
08.2020 - 05.2022
Residential Realtor
Self Employed
07.2015 - 09.2018
No Degree - Business And Music Technology
University of Alabama At Birmingham
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