Summary
Overview
Work History
Education
Skills
Timeline
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VICTORIA BROWN

Orland Park,USA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

Mission Critical Storage
12.2024 - Current
  • Processed all Inbound/Outbound customers deliveries of Storage.
  • Worked directly with Sales Team to gather proper information for upcoming storage jobs.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information in regards to storage.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Reduced downtime by proactively monitoring and addressing potential issues before they escalated.
  • Contributed to the development of storage policies and procedures that streamlined operations and enhanced overall data management practices.

Speciality Sales

The Home Depot Inc
01.2023 - 11.2024
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.

Administrative Assistant

G3/SEG
07.2022 - 11.2023
  • Handled all inbound uncrated heavy machinery for the International Machinery show. Created spreadsheet to keep track and to actively bill customers accordingly.
  • Supervised/kept payroll time for 6 employees responsible for unloading/loading machines. Checked in drivers, received paperwork, took pictures and measured all crates/machines to obtain dimensional weight.
  • Created bills of ladings and shipping labels to get machines transferred over to the show and back to our warehouse after. Coordinated with domestic/International carriers to get machines shipped back to their destination.
  • Rigged heavy machinery that was received and sent in and out of main warehouse. Measured all inbound machines to bill weight and helped to identified problems with coding.

Billing Clerk

Elite Ambulance
08.2021 - 07.2022
  • Performed insurance verification, pre-certification and pre-authorization. Reconciled codes against services rendered.
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Updated patient financial information to guarantee accuracy.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.

Bakery Clerk

Meijer
09.2017 - 08.2021
  • Provided excellent customer service to foster satisfaction and loyalty. Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Used bread slicers and other bakery equipment to handle high-volume operation needs.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Personalized cakes by writing desired words or adding other customizations.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted customers to determine wants or needs.

Operations Supervisor

GES
12.1999 - 12.2015
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed invoice payments and recorded information in account database. Reviewed data for deficiencies or errors to correct incompatibilities and review output.
  • Submitted claims to insurance companies.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Developed action plans with driving personnel to reduce service failure.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Managed daily delivery and work schedules to maximize coverage.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Built trust and loyalty by maintaining professionalism while persuading customers.
  • Applied good listening skills to determine customer preferences and financial limits.
  • Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Dos Palos High School
Dos Palos, CA
06.1995

Skills

  • Verbal and Written Communication
  • Dispute Mediation
  • Store Opening and Closing
  • Cash Handling
  • Customer Service
  • Time Management
  • Inventory Control Procedures Policy and Procedure
  • Adherence Upselling Techniques
  • Problem-Solving
  • Merchandising Knowledge
  • Product Recommendations
  • Order Processing
  • Teamwork and Collaboration
  • Written and Oral Communication Skills
  • Sales Expertise
  • Verbal/Written Communication
  • Documentation and Recordkeeping
  • Friendly and Outgoing
  • Negotiation Tactics
  • Data entry
  • Customer service
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Customer and client relations

Timeline

Administrative Assistant

Mission Critical Storage
12.2024 - Current

Speciality Sales

The Home Depot Inc
01.2023 - 11.2024

Administrative Assistant

G3/SEG
07.2022 - 11.2023

Billing Clerk

Elite Ambulance
08.2021 - 07.2022

Bakery Clerk

Meijer
09.2017 - 08.2021

Operations Supervisor

GES
12.1999 - 12.2015

High School Diploma -

Dos Palos High School

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VICTORIA BROWN