Summary
Overview
Work History
Education
Skills
Leadership Experience
Accomplishments
Certification
References
Work Preference
Timeline
Generic

Victoria L. Brown

Chicago Heights,IL

Summary

Dynamic professional with extensive experience in order processing and client relations at Warehouse Specialists, LLC. Proven ability to optimize shipping logistics and enhance team coordination. Skilled in maintaining data accuracy and confidentiality while effectively resolving conflicts. Committed to driving operational efficiency and fostering strong client partnerships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Warehouse Manager

Warehouse Specialists, LLC
Sauk Village, IL
06.2021 - 03.2025
  • Managed administrative duties including payroll, scheduling, and staff training to ensure smooth daily operations.
  • Coordinated client walkthroughs and prepared conference room meetings for presentations and discussions.
  • Managed client documentation and correspondence with strict confidentiality, ensuring data accuracy and security.
  • Maintained ongoing communication with client representatives to verify shipping details, invoices, and billing information.
  • Supported the organization’s operations by organizing schedules, tracking shipments, and resolving discrepancies efficiently.
  • Contributed to team building efforts through effective communication and training initiatives.

Order Management Coordinator/Lead

Warehouse Specialists, LLC
07.2013 - 12.2020
  • Serve as primary point of contact between fulfillment center and company operations.
  • Managed order processing for both staff and temporary employees to ensure prompt and correct order fulfillment.
  • Coordinate inbound and outbound shipments, including dispatching deliveries to material handlers and the pick-and-pack team.
  • Prepare shipping documentation, track shipments, and keeping correct records.
  • Provide customers with shipment tracking details and shipping history upon request.
  • Review freight bills for accuracy and ensure correct billing.
  • Supervise and train window clerks, distributing workload effectively across staff.

Shipping Clerk / Retail Manufacturing Associate

Namaste Laboratories
Blue Island, IL
11.2011 - 07.2013
  • Managed daily shipping and receiving activities, prepared outgoing shipments via UPS, FedEx, and other carriers.
  • Maintained inventory of supplies and ensured that office and shipping materials were well-stocked.
  • Aided with order processing, packaging, and documentation to ensure accuracy and timeliness.
  • Supported team members with administrative tasks and ensured smooth workflow operations.
  • Prepared documentation kept correct records, and coordination for product shipments.
  • Led internal communication within shipping and receiving departments to ensure prompt processing.
  • Scheduled and coordinated domestic and international freight transactions with freight forwarders.
  • Maintained comprehensive shipping records, providing tracking and shipment history information upon request.
  • Prepared shipping boxes with proper labels, ensuring compliance with shipping requirements.
  • Provided guidance and support to team members within the Shipping/Receiving area.
  • Communicated daily progress and status updates to the shipping manager.
  • Reviewed open customer orders, created pick worksheets as needed to meet shipping schedules and customer deadlines.
  • Coordinated with freight carriers to arrange shipments, ensuring efficiency and cost-effectiveness.
  • Collaborated with warehouse managers and third-party warehouses to improve shipping resources and volume management.
  • Audited freight bills for billing accuracy, reducing discrepancies, and refining costs.

Bank Teller

Washington Mutual / JPMorgan Chase
Olympia Fields, IL
11.2007 - 05.2009
  • Entered customer transactions into computer systems, issuing receipts and keeping transaction records.
  • Verified signatures, amounts, and account balances to ensure transaction accuracy and security.
  • Cash checks and processed deposits, verifying deposit details and balances.
  • Examined checks for endorsements and verified other pertinent information to ensure authenticity and proper processing.

Accounts Payable Assistant

Club Libby Lu
Chicago, IL
08.2005 - 11.2007
  • Managed daily accounts payable processes, ensuring correct and prompt invoice processing, purchase orders, expense reports, credit memos, and payments.
  • Served as the liaison between vendors and suppliers, resolving escalated issues efficiently.
  • Maintained compliance with corporate accounting standards and policies.
  • Developed and kept detailed accounting spreadsheets to support financial operations.
  • Ensured proper payment documentation, including dates, bank details, and recipient information, verifying the legality of all documents.
  • Balanced cash drawers at the end of each shift, including cash, coins, and checks, and calculated daily transactions.

Education

GED -

Moraine Valley Community College
Palos Hills, IL
04-2005

Skills

  • Office administration and support
  • Client relations and communication
  • Process optimization
  • Documentation management
  • Team coordination and development
  • Data confidentiality
  • Multi-tasking and time management
  • Critical thinking and problem solving
  • Order processing
  • Data accuracy
  • Payroll management
  • Customer relationship management
  • Compliance oversight
  • Effective communication
  • Conflict resolution strategies
  • Attention to detail

Leadership Experience

  • Successfully led a team to exceed sales goals while supporting excellent customer satisfaction scores.
  • Managed office personnel to ensure billing and filing systems were current and exact.
  • Led communication efforts with the fulfillment center team to streamline order processing.
  • Oversaw order management for staff and temporary employees, ensuring prompt dispatch of inbound and outbound deliveries.
  • Coordinated documentation for international shipments, keeping precise records and ensuring compliance.
  • Prepared shipping documentation and kept tracking information to provide customers with real-time updates.
  • Audited freight bills to verify billing accuracy, reducing billing discrepancies.
  • Distributed orders and delegated tasks to both employed and temporary staff.

Accomplishments

  • Promoted to Assistant Manager after successfully managing a top tier client as a lead.
  • Executed shipping goals monthly.

Certification

  • Microsoft Office -Proficient
  • JD Edwards Oracle
  • Manhattan WMS System
  • AS400

References

References available upon request.

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Timeline

Assistant Warehouse Manager

Warehouse Specialists, LLC
06.2021 - 03.2025

Order Management Coordinator/Lead

Warehouse Specialists, LLC
07.2013 - 12.2020

Shipping Clerk / Retail Manufacturing Associate

Namaste Laboratories
11.2011 - 07.2013

Bank Teller

Washington Mutual / JPMorgan Chase
11.2007 - 05.2009

Accounts Payable Assistant

Club Libby Lu
08.2005 - 11.2007

GED -

Moraine Valley Community College

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