Victoria Brown
Frisco
Summary
Dynamic HR leader with a proven track record in managing teams and operations through a decisive and organized approach. Recognized for strong leadership abilities, adept problem-solving skills, and a persuasive communication style that fosters collaboration and drives results. Committed to creating a positive workplace culture while effectively addressing employee needs and organizational goals.
Overview
25
25
years of professional experience
Work History
Office Clerk
Johnson Brothers Maverick of Texas
08.2025 - Current
- Process incoming and outgoing correspondence, ensuring timely distribution to relevant departments.
- Schedule appointments and meetings, optimizing office calendar for improved communication flow.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
Office Clerk
Johnson Brothers of Rhode Island, RI
01.2024 - 08.2025
- Point of contact for customers, providing seamless support for orders and invoice requests. Managed multiple priorities, while maintaining outstanding organizational and time management skills.
- Spearheaded AR operations, accurately processing $31M in check payments in 2024.
- Maintained 1,100 accounts while overseeing new account creation, closure, and license transfers in collaboration with legal counsel to ensure compliance.
Customer Service Department
Ocean State Job Lot, RI
01.2023 - 12.2023
- Resolved complex customer and store issues across 152 locations, while serving as a key member of the Corporate Office Customer Service Department at Ocean State Job Lot.
- Excelled in fast-paced, high-pressure environment, demonstrating critical thinking and decision-making to ensure efficient issue resolution and excellent customer experiences.
- Successfully integrated into high-performing customer service team, bringing expertise in customer relations and collaborating within established, tight-knit corporate environment.
State Pricing Coordinator
Republic National Distribution Company (RNDC), CA
01.2022 - 12.2022
- Assessed, calculated, and inputted pricing and price adjustments into the Oracle system, ensuring accuracy. Developed seamless communication channels between finance and sales, streamlining pricing workflows and ensuring alignment on key financial decisions.
- Contributed to operational efficiency and revenue optimization by offering timely and detail-oriented pricing solutions through facilitating finance and sales teams.
Pricing Lead and Front-End Lead
Dick's Sporting Goods, CA
07.2020 - 12.2021
- Promoted to Key Holding Lead, undertaking store opening/closing responsibilities and overseeing training, performance development, team management. Implemented disciplinary procedures when required.
- Administered cash office procedures, front-end KPIs, and loss prevention strategies, ensuring compliance, accuracy, as well as financial accountability. Directed pricing & signage operations, ensuring precise price adjustments and competitive positioning in fast-paced market.
Area Manager
PEP&CO, Ireland
11.2017 - 05.2018
- Launched 33 stores within six months by spearheading successful market entry of a new clothing brand in Ireland.
- Managed full-cycle recruitment of each store location and developed training modules and completion schedules of assigned tasks. Ensured company policies and procedure compliance, employing disciplinary action when required.
- Exceeded KPI targets from day one and drove brand success by executing seamless store openings.
Store Manager
Dealz, Ireland
03.2015 - 11.2017
- Drove team development and performance excellence by overseeing end-to-end recruitment, training, and coaching for managers and associates. Upheld HR policies and procedures and applied corrective action when required.
- Met key operational targets, maintaining 0.44% waste budget and achieving 0.5% shrink goal.
- Enhanced customer experience in high-volume, fast-paced discount retail environment, ensuring seamless daily operations.
HR Manager
Tesco Ireland
02.2001 - 01.2015
- Facilitated training programs to upskill team members and improve performance.
- Analyzed employee feedback to drive improvements in workplace culture and retention strategies.
- Oversaw disciplinary procedures and corrective action plans.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Education
High School Diploma - Honors Student
St Joseph Secondary School
IrelandAdvanced Coursework - undefined
Limerick College of Art & Design
IrelandSkills
- Relationship Building
- Employee retention
- Talent recruitment
- Optimizing performance
- Improving employee engagement
- Coaching and mentoring
- Cross-functional Collaboration
- Policy implementation
Timeline
Office Clerk
Johnson Brothers Maverick of Texas
08.2025 - Current
Office Clerk
Johnson Brothers of Rhode Island, RI
01.2024 - 08.2025
Customer Service Department
Ocean State Job Lot, RI
01.2023 - 12.2023
State Pricing Coordinator
Republic National Distribution Company (RNDC), CA
01.2022 - 12.2022
Pricing Lead and Front-End Lead
Dick's Sporting Goods, CA
07.2020 - 12.2021
Area Manager
PEP&CO, Ireland
11.2017 - 05.2018
Store Manager
Dealz, Ireland
03.2015 - 11.2017
HR Manager
Tesco Ireland
02.2001 - 01.2015
Advanced Coursework - undefined
Limerick College of Art & Design
High School Diploma - Honors Student
St Joseph Secondary School