Victoria Buchholz
Las Vegas,NV
Summary
Results-driven talent acquisition expert seeking to leverage strong relationship-building skills to identify and attract high-caliber candidates. Seeking a challenging position to utilize expertise in candidate evaluation and talent acquisition to contribute to a company's growth.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Consultant
Mastech Digital
Kaiser Permanente - SCAL And Hawaii
11.2021 - Current
- Maintained compliance with all relevant employment laws during the recruitment process, mitigating risks to the organization.
- Implemented data-driven decision-making processes in talent acquisition efforts, continuously optimizing for success.
- Sourced and screened candidates for various healthcare roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Achieved higher-quality candidate matches by leveraging advanced search techniques on job boards and databases.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
Healthcare Recruiter
Maxim Healthcare Services
Carlsbad, CA
02.2017 - 02.2021
- Responsible for managing a patient case load of up to 30 patients at a time and act as primary contact for any and all staffing needs
- Submit insurance authorization requests for in home healthcare and in home behavioral therapy
- Oversight of IV Infusion business line, responsible for communication among CVS Coram, clients and nurses as well as responsible for staffing all open needs
- Screening and onboarding of quality LVNs/RNs to work on home healthcare and IV infusion cases
- Screening and onboarding of quality RBT’s and BT’s for in home ABA Cases
- Managing schedules, including monitoring personnel and client vacations/call offs and backfilling when needed
- Mentor and aid in training of new recruiters in the area (10 offices)
- Develop and maintain excellent relationships between personnel and patient’s families though attention to detail, excellent customer service and timely follow up
- Adapt to a fast paced and demanding environment while showing significant growth
- Maintain recruiting metrics/KPIs
- Assist in increasing weekly sales/profit (through staffing and hiring) by 70% during tenure with the company
- Wide variety of miscellaneous office tasks including data entry, faxing, mailing, and processing check requests for outside vendors
Client Coordinator
Maxim Healthcare Services
Carlsbad, CA
10.2016 - 02.2017
- Coordinated and confirmed schedules with clients, caregivers and field staff
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Built relationships with Maxim clients, caregivers and field staff to understand their scheduling needs/requirements
- Recorded correspondence, needs, availability, and schedule in record system
- Ensured all caregivers and field staff meet applicable compliance and contract requirements prior to scheduling or working a shift
- Partnered with business development, clinicians, recruiters, and field support staff to discuss staffing shortages, client satisfaction, and business development opportunities
Insurance Binder
Safebuilt Insurance Services
Carlsbad, CA
02.2016 - 08.2016
- Managed insurance policies by verifying their accuracy and appropriate underwriting
- Processed endorsements
- Reviewed and approved financial agreements
- Managed high volume of incoming emails and bound insurance policies in timely fashion
- Provided excellent process times and customer service by working efficiently and attentively
Receptionist/Administrative Assistant
Einstein Industries
San Diego, CA
11.2014 - 09.2015
- Answered and quickly redirected up to 70 calls per day
- Ordered and distributed office supplies while adhering to a fixed office budget
- Directed guests and routed deliveries and courier services
- Assessed urgency and priorities before accepting or declining appts/meetings with the CEO
- Maintained smooth office flow by assisting various departments with a multitude of tasks (sales, marketing, accounting, content)
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Licensed Insurance Agent
GEICO
Poway, CA
08.2013 - 09.2014
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Processed policy endorsements including adding drivers, vehicles, increasing liability and comp/collision coverages and updating addresses for in state and out of state moves.
- Accurately documented, researched and resolved customer service issues
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Diffused volatile customer situations calmly and courteously
- Effectively managed a high-volume of inbound and outbound customer calls
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester08-2020
Skills
- Strategic Sourcing
- Competency-Based Hiring
- Collaborative Teamwork
- Collective Bargaining Agreements
- Candidate pipeline management
- Establishing recruitment strategies
- Excellent verbal and written communicator
- Attention to detail
- Diligence
Timeline
Talent Acquisition Consultant
Mastech Digital
11.2021 - Current
Healthcare Recruiter
Maxim Healthcare Services
02.2017 - 02.2021
Client Coordinator
Maxim Healthcare Services
10.2016 - 02.2017
Insurance Binder
Safebuilt Insurance Services
02.2016 - 08.2016
Receptionist/Administrative Assistant
Einstein Industries
11.2014 - 09.2015
Licensed Insurance Agent
GEICO
08.2013 - 09.2014
Bachelor of Arts - Psychology
Southern New Hampshire University