Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Buckley

Ruskin,FL

Summary

Proven leader in retail management, adept at boosting team performance and customer satisfaction at Dollar General through effective team training and development, and superior inventory management. Skilled in fostering relationships and multitasking, I have significantly enhanced store operations and safety, ensuring a positive and efficient shopping environment.

Overview

7
7
years of professional experience

Work History

Keyholder Manager

Dollar General
07.2023 - Current
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Accepted and processed customer returns.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
  • Streamlined inventory management for optimal product availability, leading to increased customer satisfaction.
  • Opened inventory boxes and restocked shelves.
  • Boosted overall team performance with regular coaching sessions, addressing individual strengths and areas for improvement.
  • Established strong relationships with vendors, negotiating favorable terms to maximize profitability.
  • Mentored junior employees by sharing knowledge about best practices in retail management.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Assistant Manager

Handy Foods
11.2017 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.

Education

Associate of Applied Science - Medical Assisting

Texas School of Business
Houston, TX
04.1986

Skills

  • Store operations
  • Team Management
  • Task Delegation
  • Employee Scheduling
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Customer Service Management
  • Training and mentoring
  • Team training and development
  • Alarm systems
  • Inventory Monitoring
  • Safety enforcement
  • Staff Training and Development
  • Cash Handling Accuracy
  • Team member development
  • Scheduling Coordination
  • Loss prevention strategies
  • Product ordering
  • Personnel Scheduling
  • Loss Prevention
  • Bank Deposits
  • Multitasking and Prioritizing
  • Critical Thinking
  • Cash Handling and Reconciliation
  • Decision-Making
  • Relationship Building
  • Superior Work Ethic
  • Inventory and Stocking
  • Goal Setting and Achievement
  • Creativity and Originality
  • Flexible Work Schedule
  • Employee Training
  • Basic Mathematics
  • Work Area Inspection
  • Inventory Management
  • Cash Drawer Reconciliation

Timeline

Keyholder Manager

Dollar General
07.2023 - Current

Assistant Manager

Handy Foods
11.2017 - 06.2023

Associate of Applied Science - Medical Assisting

Texas School of Business

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Victoria Buckley