Victoria Bujac
Brooklyn,USA
Summary
Proven leader in healthcare operations with a focus on enhancing operational efficiency and financial outcomes. Expertise in optimizing patient access and ensuring compliance within ambulatory care environments. Skilled in managing change, redesigning workflows, and leading cross-functional teams to execute strategic initiatives. Track record of driving continuous improvement and elevating patient experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FGP SITE OPERATIONS MANAGER
NYU Langone Health
05.2023 - Current
- Directed daily operations at multi-specialty ambulatory site with over 70 providers and 140 staff, ensuring alignment with institutional priorities.
- Achieved 20% increase in operational efficiency through Lean Six Sigma methodologies.
- Initiated performance training program enhancing staff productivity by 45% and promoting cross-functional flexibility.
- Mitigated risks by developing contingency plans for potential operational disruptions or delays.
- Boosted employee engagement by 35% via team restructuring and implementation of recognition systems.
- Collaborated with cross-departmental leaders to decrease service friction and enhance patient flow by 25%.
ADMINISTRATIVE MANAGER - IMA
The Mount Sinai Health System
12.2019 - 05.2022
- Decreased practice no show rate from 30% to 12% while improving patient access. Increased visits volume from July 2022 and YTD is up 7% over 2021.
- Instrumental in overseeing the implementation of telemedicine platform and enhanced video visits by 30%.
- Streamlined fax workflows by implementing Right Fax Could, reducing waste by 56% and related inefficiencies by 90%.
- Instituted new procedures for tracking medical forms workflows, reducing displacement errors by 85%.
- Improved patient satisfaction 15 % and resolved 90 % of complaints through collaborative problem-solving to prevent escalation.
- Increased staff productivity across the department by 42 % by operational remodeling workflows
ADMINISTRATIVE SUPERVISOR
The Mount Sinai Health System
02.2018 - 12.2019
- Led MSSL and MSW Infusion expansion project which streamlined processes and introduced process improvements that enhance productivity for Cancer Medical Center’s new location.
- Generated 7.5% staff engagement improvement after spearheading “open door” policy that allowed employee engagement across all levels through regular open forums and departmental walk tours.
- Increased and maintained all OCM submissions at 90 % or above.
- Delivered reductions of chemotherapy denials from 25 % to 3 % through analysis and correction of patients' insurance plans.
ADMINISTRATIVE ASSISTANT
The Mount Sinai Health System
10.2016 - 01.2018
- Supported 5 providers in outpatient of Hematology – Oncology Department/division medical practice through coordination of all administrative operations.
- Worked with physicians by visiting and marketing the practice to promote onsite services, increasing provider referrals by 35%.
- Served as patient advocate for all internal and external billing and administrative process which improved customer service satisfaction by 100%.
FRONT DESK SUPERVISOR Urgent Care
Quality First Urgent Care
04.2015 - 09.2016
- Served as a liaison between patients, providers, and insurance companies to resolve any issues or discrepancies efficiently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
OFFICE ADMINISTRATOR
Perloff Medical PC
10.2010 - 03.2015
- Managed daily operations of Primary Care Practice, including supervising over 5 + clinical and administrative staff while maintaining high performance numbers.
- Provided administrative support for the medical providers by creating and maintaining contact lists, scheduling appointments with customers, preparing presentations as needed, copying documents using copier/printer or fax machine when necessary.
Education
Bachelor of Science - Economics & Accounting
Alecu Russo State University of Balti
Skills
- Planning and implementation
- Operational efficiency
- Data analysis
- Cross-functional collaboration
- Business process re-engineering
- Process improvement strategies
- Workforce management
- KPI tracking
Accomplishments
- Spearheaded COVID-19 Antibody Testing for 20,000+ staff at Mount Sinai Health.
- Delivered 15% YoY revenue growth through operational redesign and access expansion.
- Reduced patient registration-to-visit cycle by 40% through digital workflow enhancements.
- Led seamless migration of Internal Medicine department to centralized Access Call Center.
Professional Development
Institute for Healthcare Improvement (IHI) National Forum, 2022
Affiliations
- American College of Healthcare Executives (ACHE)
- Healthcare Leaders of NY (HLNY)
- Project Management Institute (PMI)
Certification
- Lean Six Sigma Black Belt, 2025, in progress
- Program Management Professional (PgMP), 2025, in progress
- Certified Professional in Healthcare Information and Management Systems (CPHIMS), 2025, in progress
Target Position
Assistant Director-Department Operations – Ronald O. Perelman Department of Emergency Medicine
Skills
Electronic Health Records (EHR), Healthcare Reimbursement Models, Patient Privacy Laws (HIPAA), Health Informatics, Quality Assurance, Workflow Optimization, Performance Improvement, Cost Reduction Strategies, Change Management, Lean Six Sigma, Agile (Scrum), Facilities Management (JCAHO standards), Kaizen, Advanced MS Excel (VBA, Pivot Tables), Tableau, Key Performance Indicators (KPIs), Predictive Modeling, Budgeting, Forecasting, Cost Reduction Strategies, Financial Reporting, Revenue Cycle Management, Financial Analysis
Timeline
FGP SITE OPERATIONS MANAGER
NYU Langone Health
05.2023 - Current
ADMINISTRATIVE MANAGER - IMA
The Mount Sinai Health System
12.2019 - 05.2022
ADMINISTRATIVE SUPERVISOR
The Mount Sinai Health System
02.2018 - 12.2019
ADMINISTRATIVE ASSISTANT
The Mount Sinai Health System
10.2016 - 01.2018
FRONT DESK SUPERVISOR Urgent Care
Quality First Urgent Care
04.2015 - 09.2016
OFFICE ADMINISTRATOR
Perloff Medical PC
10.2010 - 03.2015
Bachelor of Science - Economics & Accounting
Alecu Russo State University of Balti
Similar Profiles
Estefania GallegoEstefania Gallego
Research Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone HealthResearch Laboratory Supervisor at NYU Center for Biospecimen Research and Development, NYU Langone Health
Benita MohabirBenita Mohabir
Medical Assistant at NYU Langone Health-Center For Women's HealthMedical Assistant at NYU Langone Health-Center For Women's Health
Vanessa NnadiVanessa Nnadi
REGISTERED PHARMACY TECHNICIAN at NYU Langone Health HospitalREGISTERED PHARMACY TECHNICIAN at NYU Langone Health Hospital
Ashley Gooding-MillerAshley Gooding-Miller
Buyer at NYU Langone HealthBuyer at NYU Langone Health
Giovanna RiveraGiovanna Rivera
Assistant Manager at Claire's StoresAssistant Manager at Claire's Stores