Victoria Buol
Lake Havasu City,AZ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Arizona Recovery Center
03.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Custodian
Calvary Baptist Church
09.2024 - Current
- Cleaning the church
- Setting up and tearing down for events
- Prepping for church services and Celebrate Recovery.
Store Associate
Dollar General
07.2024 - 11.2024
- Run POS systems, stock shelves, assist customers, cleaning and recovering isles
UACJ Automotive Whitehall Industries INC
12.2023 - 06.2024
- Operate aluminum cutting, milling, drilling, slitting, punching, crimping, notching, and bending machines.
- Follow production and quality instructions to run machinery and inspection equipment safely and efficiently to make quality aluminum parts.
- Measure completed workpieces with micrometers, gauges, calipers, templates, or rulers to ensure specification compliance.
- Put parts or chemicals in machines.
- Run machines to cut, shear, slit, punch, crimp, notch, bend, or straighten aluminum. Start, monitor, and record machine operations.
- Use gauges and hand tools to adjust machine speeds and actions to product specifications.
Production, Shipping, and Quality Assurance Clerk
Unicor Industries
06.2020 - 11.2023
- Managed and processed production orders, invoices, and shipping documentation, including bills of lading, packing slips, and customs paperwork.
- Tracked daily production and shipment transactions, monitored inventory levels, and verified shipment accuracy using inventory control systems.
- Created and maintained detailed records in databases, combining information from multiple data sources to support product design, pricing, and production planning.
- Verified and labeled outgoing shipments, ensured correct documentation, and coordinated the loading and unloading of goods.
- Inspected finished products for quality assurance, ensuring compliance with specifications and ISO 9001:2015 standards; documented nonconformities and implemented corrective actions.
- Conducted internal quality audits, analyzed product defect trends using Excel, and reported major issues and employee violations to management.
- Trained production staff on quality assurance protocols and collaborated cross-functionally to resolve discrepancies in records and operations.
- Compiled weekly production and QA reports, created complex documents and spreadsheets, and submitted performance data to upper management for review.
Education
Bachelor's degree - social work
Grand Canyon University
05.2025
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MO Dept of Elementary & Secondary Education
Jefferson City, MO11.2012
Skills
- File Maintenance
- Database Entry
- Microsoft Excel
- HIPPA
- Patient Charting/Scheduling
- Quality Control
- Spreadsheet Development
- Customer Service
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
- Peer Recovery Support Specialist February 7, 2025
- Motivational Interviewing March 26, 2025
- Solution Focused Brief Interventions March 17, 2025
- Trauma Informed Care March 19, 2025
Timeline
Receptionist
Arizona Recovery Center
03.2025 - Current
Custodian
Calvary Baptist Church
09.2024 - Current
Store Associate
Dollar General
07.2024 - 11.2024
UACJ Automotive Whitehall Industries INC
12.2023 - 06.2024
Production, Shipping, and Quality Assurance Clerk
Unicor Industries
06.2020 - 11.2023
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MO Dept of Elementary & Secondary Education
Bachelor's degree - social work
Grand Canyon University
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