Victoria Buss
Smithville
Summary
Experienced in customer/client support with a strong sense of empathy and genuine passion for helping people. Demonstrated multitasking abilities and expertise in various computer platforms. A fast learner who excels in hands-on environments and quickly adapts to new challenges.
Overview
12
12
years of professional experience
Work History
Care Giver
Freedomcare
02.2025 - Current
- Assist patient in bathing, Using the restroom as well as dressing and grooming
- Maintain cleanliness in household
- Prepare meals
- Assist with medications
- Perform laundry duties
- Change bed linens frequently
- Correspond with providing company of any changes to schedule or emergency room visits
Account services
Bushnell
01.2024 - 07.2025
- Assisted clients with international orders in account services
- Handled export/import licenses, freight forwarder, and customs details
- Utilized multiple applications for efficient data entry
- Converted and created a variety of documents using Adobe, Excel, and Word
Monitoring dispatch operator
ADT security
10.2021 - 10.2022
- Efficiently responded to emergency alarms, ensuring client safety
- Handled inbound calls, providing immediate assistance
- Updated client profiles, maintaining accuracy
- Resolved soft technical issues, enhancing system performance
- Contributed to team's collaborative efforts, boosting overall
Customer Service Representative
Covetrus
02.2021 - 06.2021
- Managed pet medication client inquiries with efficiency
- Implemented digital platforms for streamlined task execution
- Established accounts for new clients, enhancing customer base
Merchandise Associate
Marshall's
10.2020 - 01.2021
- Served as a Merchandise Associate at Marshalls
- Facilitated customer transactions at the register
- Assisted in unloading and stocking new inventory
- Contributed to maintaining store organization and presentation
- Enhanced customer satisfaction by efficiently managing checkout and stock placement
Administrative Assistant
Four Points by Sheraton
05.2019 - 03.2020
- Managed group reservations, enhancing sales office efficiency
- Directed incoming calls, ensuring seamless communication flow
- Provided comprehensive guest support via email and phone
- Offered cross-departmental assistance, fostering collaborative work environment
Customer Care Representative
Brinks home security
07.2015 - 11.2018
- Managed database applications effectively, ensuring smooth operations
- Answered and directed calls professionally, providing accurate information
- Assisted customers with order placement and account inquiries
- Resolved billing issues, increasing customer satisfaction
- Utilized word processing tools to enhance productivity
Sales Associate
Nordstrom
02.2017 - 07.2017
- Greet and assist customers
- Use cash register to receive multiple forms of payment
- Help customers over the phone and place orders online
Receptionist
Great Clips
01.2015 - 05.2015
- Greet and assist customers when first entering establishment
- Schedule appointments for customers
- Receive payment and record receipts for services
- Handle customer's money and use a cash register
- Perform maintenance duties such as cleaning the reception area, stocking product shelves, cleaning combs, sinks, and restrooms
Cashier
Target
08.2014 - 11.2014
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Process and bag customers merchandise
- Establish or identify prices of goods and services
- Tabulate bills using calculators, cash registers, or price scanners
- Assist customers by providing information and resolving their complaints
- Notify customers about any new promotions that are being offered
Barista
MJ's Coffee House
08.2013 - 08.2014
- Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Receive and process customer payments
- Set up or restock product displays
- Wrap, label, or date food items for sale
- Clean or sanitize work areas, utensils, or equipment
- Demonstrate the use of retail equipment, such as espresso machines
- Describe menu items to customers or suggest products that might appeal to them
Education
No Degree - General Studies
Johnson County Community College
Overland Park, KSNo Degree - Anthropology
Highland Community College
Wamego, KSHigh School Diploma - General Studies
Wamego High School
Wamego, KS05.2013
Skills
- Customer service specialist
- Calm under pressure
- Flexible
- Active listening skills
- Courteous demeanor
- Friendly
- Fast learner
- Expert problem solver
- Ability to work in a team
- Excellent communication skills
- Positive attitude
- Strong work ethic
- Reliable
- Motivated
- Active
- Problem analysis
- Time management
- Data analysis
- Critical thinking
- Leadership
- Negotiation skills
- Project management
Timeline
Care Giver
Freedomcare
02.2025 - Current
Account services
Bushnell
01.2024 - 07.2025
Monitoring dispatch operator
ADT security
10.2021 - 10.2022
Customer Service Representative
Covetrus
02.2021 - 06.2021
Merchandise Associate
Marshall's
10.2020 - 01.2021
Administrative Assistant
Four Points by Sheraton
05.2019 - 03.2020
Sales Associate
Nordstrom
02.2017 - 07.2017
Customer Care Representative
Brinks home security
07.2015 - 11.2018
Receptionist
Great Clips
01.2015 - 05.2015
Cashier
Target
08.2014 - 11.2014
Barista
MJ's Coffee House
08.2013 - 08.2014
No Degree - General Studies
Johnson County Community College
No Degree - Anthropology
Highland Community College
High School Diploma - General Studies
Wamego High School
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