Victoria Cabaleiro
Miami,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in communications, sales, medical terminology, organization, and acquired management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Scheduler
University Of Miami Miller School Of Medicine
08.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Front Desk Receptionist / Marketing Coordinator
Advanced Physical Medicine & Rehab Of Miami
06.2022 - 08.2023
- Monitored trends in social media, industry and competitive landscape to create new material.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
Marketing Associate
Youfit Health Clubs
03.2022 - 06.2022
- Planned and executed events and marketing programs to increase qualified leads.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Asked customers questions to meet special requests.
- Educated club members about relationship between nutrition and fitness.
- Increased membership enrollment by using innovative sales and promotional techniques.
Sales Associate
Orange Theory Fitness West Kendall
08.2021 - 03.2022
- Engaged with members and prospects to effectively build rapport and lasting relationships.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Updated social media accounts with new posts to engage current and prospective members.
- Confirmed introductory classes, communicated with prospects and updated intro profiles.
Member Service Specialist
Youfit Health Clubs
12.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Engaged with customers to effectively build rapport and lasting relationships.
- Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
- Supported individual journeys with one-on-one instruction to sell personal training packages and memberships for participants needing extra guidance.
- Helped train newly hired employees, offering insight into job duties and providing positive feedback on work.
- Accomplished all daily tasks, weekly tasks, and salesforce calls in a timely matter
Phone Receptionist
South Florida Diagnostic Imaging
03.2020 - 05.2020
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Verified adherence to HIPAA and other local, state and national guidelines.
Medical Front Desk Receptionist
Arthritis And Rheumatic Care Center
06.2019 - 03.2020
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Pulled charts and prepared for nurse and doctor assessment.
- Organized paperwork such as charts and reports for office and patient needs.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Aided with prescription refill requests.
- Enhanced office productivity by handling high volume of callers per day.
Education
Bachelors In HR Management - Human Resources Management
Miami Dade College
Miami, FL12.2024
Skills
- Computer Proficiency
- Decision Making
- Active Listening
- HIPAA Compliance
- Attention to Detail
- Medical Terminology
- Phone and Email Etiquette
- Staff Leadership
Certification
- CPR/ AED Certification, American Safety Training Institue - 1/16/2022
Timeline
Patient Access Scheduler
University Of Miami Miller School Of Medicine
08.2023 - Current
Front Desk Receptionist / Marketing Coordinator
Advanced Physical Medicine & Rehab Of Miami
06.2022 - 08.2023
Marketing Associate
Youfit Health Clubs
03.2022 - 06.2022
Sales Associate
Orange Theory Fitness West Kendall
08.2021 - 03.2022
Member Service Specialist
Youfit Health Clubs
12.2020 - 08.2021
Phone Receptionist
South Florida Diagnostic Imaging
03.2020 - 05.2020
Medical Front Desk Receptionist
Arthritis And Rheumatic Care Center
06.2019 - 03.2020
Bachelors In HR Management - Human Resources Management
Miami Dade College
- CPR/ AED Certification, American Safety Training Institue - 1/16/2022
Similar Profiles
Wilmar B. MondestinWilmar B. Mondestin
Project Manager, Research Support at University of Miami Miller School of MedicineProject Manager, Research Support at University of Miami Miller School of Medicine
Alicia Graubard-SilebiAlicia Graubard-Silebi
Clinical Research Associate at University Of Miami Miller School Of MedicineClinical Research Associate at University Of Miami Miller School Of Medicine
Stefani ButtsStefani Butts
Program Manager at University of Miami – Miller School of Medicine - Division of Infectious DiseasesProgram Manager at University of Miami – Miller School of Medicine - Division of Infectious Diseases