Summary
Overview
Work History
Education
Skills
Objective
Volunteer & Internships
Timeline
Generic

Victoria Calderon

Summary

Highly self-motivated and dependable Administrative Professional with an accomplished 17 year background in delivering efficient "gate keeping" and top-tier professional support. Demonstrated expertise in task prioritization, organizational mastery, and workflow optimization. Possesses a keen ability to rapidly process new information and adapt, resulting in proficient management of high-volume administrative demands. Consistently upholds exceptional quality and professionalism while actively contributing as a dedicated team player.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Orlando Health
01.2022 - Current
  • Provides administrative support to Executive Team and Senior Leadership working diligently behind scenes and collaborating with others to minimize distractions and maximize efforts.
  • Proficiently arranges travel, meetings and events, adeptly overseeing intricate schedules, calendars, logistics and details. Efficiently orchestrated more than 1000 successful meetings in the previous year.
  • Maintains privacy and confidentiality of sensitive information.
  • Forms and nurtures productive relationships with both internal and external stakeholders, acting as a representative of the organization.
  • Manages timekeeping responsibilities for 20 team members, maintaining accurate Kronos payroll system records for department.
  • Oversees processing of travel expenses and reimbursements for direct reports, utilizing Works and Concur software.
  • Facilitates and maintains professional collaboration with internal team members, external partners, and organizations on daily basis.
  • Handles submission of invoices for processing across various teams.
  • Guides new employees through comprehensive onboarding processes, ensuring rapid acclimatization to company culture and policies.

Intake Representative

FreedomCare
02.2021 - 12.2021
  • Acted as initial point of contact, delivering compassionate and attentive support to patients and caregivers throughout enrollment process.
  • Successfully handled caseload of more than 165 clients, effectively addressing their needs and concerns.
  • Managed high volume of incoming calls, guiding new clients through necessary paperwork and providing assistance from intake to care.
  • Maintained accurate electronic intake assessment records.
  • Demonstrated courteous communication with colleagues and insurance providers via phone, email, and written correspondence to facilitate information and document exchange.
  • Consistently surpassed monthly quotas and performance expectations.
  • Gathered, validated, and documented client demographics, insurance details, health forms, and identification records.

Executive Assistant

GroundWidgets
12.2011 - 12.2020
  • Provided direct assistance to CEO, President, and senior management, delivering exceptional administrative support to office team and driving operational excellence.
  • Orchestrated administrative operations, skillfully handling intricate calendar management to optimize executive availability while meticulously monitoring hours and travel for reporting purposes.
  • Organized both domestic and international travel arrangements, encompassing flight reservations, accommodations, and ground transportation for team of over 25 employees.
  • Generated monthly expense reports complete with supporting documentation and customer codes.
  • Managed email correspondence and other messages, facilitating streamlined communication and refining business workflows.
  • Formulated and maintained spreadsheets and databases, tracking, analyzing, and reporting on sales leads and customer demographics.

Education

Bachelor of Arts - Social Work

Rutgers University
Newark, NJ
05.2019

Associate of Arts - Human Services

Hudson County Community College
Jersey City, NJ
05.2017

Skills

  • Microsoft Suite Proficiency
  • Salesforce- CRM
  • Adobe Suite
  • Concur
  • Kronos Workforce Central
  • Data Management
  • Event Planning
  • Onboarding
  • Timekeeping
  • Multitasking
  • Problem Solving
  • Training/Education

Objective

Seeking a role where I can leverage my administrative prowess to contribute to a dynamic team and organization. Eager to apply my extensive experience in streamlining operations, fostering seamless communication, and enhancing overall efficiency. Dedicated to maintaining the utmost standards of excellence, I am focused on playing a pivotal role in attaining company objectives and ensuring seamless day-to-day operations.

Volunteer & Internships

  • Orlando Health Come Out with Pride- Volunteer Managed event booths, actively interacting with the community as a hospital representative, advocating for inclusive healthcare services tailored to the LGBTQ+ community.
  • Orlando Health Plant Day- Volunteer Engaged in Orange Center Elementary School's Plant Day event, overseeing a hydration station and interacting with students to impart knowledge about the significance of proper hydration.
  • Hudson Pride Center- Intern BSW intern, offering assistance to both agency and clients from marginalized backgrounds. Championed community transformation in underserved areas, coordinating group activities and nurturing collaborative bonds. Conducted assessments and furnished vital resource insights.
  • Salvation Army of North Bergen- Intern Aided in store achievement by combining diligent effort and community involvement, utilizing strong interpersonal and organizational abilities to enhance service for a diverse clientele.
  • Town of West New York Code Enforcement- Intern Performed intern responsibilities at the Code Enforcement office, actively participated in administrative tasks, client interactions, and enforcement initiatives. Assisted in ensuring adherence to local regulations and facilitated community compliance through proactive engagement.

Timeline

Administrative Assistant

Orlando Health
01.2022 - Current

Intake Representative

FreedomCare
02.2021 - 12.2021

Executive Assistant

GroundWidgets
12.2011 - 12.2020

Bachelor of Arts - Social Work

Rutgers University

Associate of Arts - Human Services

Hudson County Community College
Victoria Calderon