VICTORIA CAMINERO
Linkedin: Victoria Caminero,| Orlando, FL
Summary
Motivated professional possessing exceptional multitasking, organizational and time management abilities while also adapting well in new challenges in goal- driven environments. Expertise in customer relationship management, prospecting and sales, product management and proficient in Microsoft Office programs. Seeking to be able to contribute to a company through advertising, coordinating events, or coming up with overall marketing strategies to help elevate a company to its fullest potential. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Chief Executive Assistant to Sheriff
Osceola Sherriffs Office
Kissimmee, FL
03.2023 - Current
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinates requests, data, information and activities with legal advice relating to the agency's ongoing or potential litigation.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Updated and implemented administrative and executive support policy changes and monitored effects.
Brand Ambassador
GovSource
Orlando, FL
10.2022 - Current
- Conversed with customers to share information about products and services.
- Worked promotional events for different products, persuading customers to purchase and documenting sales.
- Created experiences that drove business results and customer brand engagement.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Delivered public demonstrations for crowds at stores, trade shows and conferences.
Licensed Insurance Sales Professional
USAA
ORLANDO, FL
02.2021 - 01.2023
- Follows written risk and compliance policies and procedures for business activities
- Facilitating the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members
- Applying and developed knowledge of personal lines' insurance to assist members with complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
- Identifying and understanding member needs and consistently providing complete and accurate advice and solutions, including products and services
- Effectively operating in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
- Required maintenance of Property & Casualty (P&C) license and state registrations.
Customer Service Associate
Mangos Tropical Cafe
Orlando, FL
03.2016 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships while collaborating with store management and program leadership to suggest actionable improvements and corrective action plans
- Lead trainer, guiding other new hires coming on the team and providing proper knowledge and guidance on how the job is done, how the software system is handled, and what to expect coming into the work environment
- Multitasking and attention to detail, organizing reservations and walk-in parties within short-notice, always fulfilling customers’ expectations
- Teamwork, relying on different team members (hosts, servers, bartenders, artists) to provide customer with a high-quality entertaining experience
- Multilingual interpersonal communication, as Mango’s attracts many clients from Spanish and Portuguese-speaking countries of Latin America I had to be proficient in communicating with them in those languages, apart from English.
Education
Bachelor of Arts - Human Communications- Track in Business
University of Central Florida
03.2022
Associate of Arts - General Studies
Valencia College
12.2019
Skills
- Account retention/management
- Communication Skills
- Fluent in Spanish and English
- Attention to Detail
- Product knowledge/research
- Problem-Solving
- Complaint resolution
- Social Media Management
- Inbound and Outbound Calling
Volunteer Work
Social Media Manager
Toys for Tots - Orlando, FL - Current
- Effectively manage all social media handles in order to actively promote ongoing efforts to collect toys for children
- Work as a team at on-site locations to gather and organize collection events
- Review and analyze ideas for marketing campaigns
- Responsible for all communications with Toys for Tots contacts and connections
Timeline
Chief Executive Assistant to Sheriff
Osceola Sherriffs Office
03.2023 - Current
Brand Ambassador
GovSource
10.2022 - Current
Licensed Insurance Sales Professional
USAA
02.2021 - 01.2023
Customer Service Associate
Mangos Tropical Cafe
03.2016 - Current
Bachelor of Arts - Human Communications- Track in Business
University of Central Florida
Associate of Arts - General Studies
Valencia College
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