I am an experienced professional with over 25 years in customer service roles, adept at fostering positive customer relationships and ensuring satisfaction. I'm known for my warm personality and exemplary ability to create a welcoming environment, resulting in high customer retention rates. I have a proven track record of resolving issues efficiently and maintaining a positive demeanor. I am seeking to leverage my extensive experience and interpersonal skills to contribute effectively to a customer-focused team.
Hi, I’m
Victoria Canto
Weatherford,TX
Summary
Overview
18
years of professional experience
Work History
The Crazy Water Hotel
Front Desk/Night Audit
07.2024 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reviewed checklist on daily basis and planned shift accordingly.
Hampton Inn & Suites
Front Desk Concierge
12.2022 - 07.2024
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Kampgrounds of America (KOA) Campgrounds and Resorts
Front Desk Concierge
07.2007 - 10.2022
Job overview
- Strengthened communication skills through regular interactions with others.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Facilitated and coordinated transportation services for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Walmart Pharmacy
Pharmacy Cashier
11.2021 - 05.2022
Job overview
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs and over-the-counter items with purchase limits.
- Registered customer purchases on assigned cash register, collected cash and distributed change, and processing voids.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
Education
Northern VA Community CollegeManassas, VA
Landscape Design
University Overview
Skills
- Proficient in Microsoft Windows
- Skilled in formatting and editing with Microsoft Word
- Excel proficiency
- Basic Microsoft PowerPoint skills
- Adobe Acrobat use
- Skilled in Adobe Photoshop techniques
- Basic Adobe ImageReady use
- Proficient in alphanumeric data input
- Detail-oriented data entry skills
- Fast and accurate typing
- Task management
- Efficient record management
- Document duplication
- Experience with Connexus systems
- Basic Campground Manager/Campground Master software use
- Proficient in Kampsite and K2
- Proficient in PEP and Opera hotel software
- Credit and cash payments
- Oral and written communications
- Receiving and distributing m ail and packages
- Supplier research for rare/obsolete repair parts
- Procurement activity coordination
- Affordability assessment
- Vendor sourcing
Additional Information
Additional Information
Managed and administrated two different gaming communities online, overseeing 200+ members in each where I developed and implemented community guidelines to foster a positive and engaging environment, Organized events, moderated discussions, and resolved conflicts to maintain harmony and member satisfaction.
Languages
Spanish
Professional Working
German
Elementary
American Sign Language
Elementary
Timeline
Front Desk/Night Audit
The Crazy Water Hotel
07.2024 - Current
Front Desk Concierge
Hampton Inn & Suites
12.2022 - 07.2024
Pharmacy Cashier
Walmart Pharmacy
11.2021 - 05.2022
Front Desk Concierge
Kampgrounds of America (KOA) Campgrounds and Resorts
07.2007 - 10.2022
Northern VA Community College
Landscape Design