Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Websites
Timeline
Generic

Victoria Capo

Delmar,NY

Summary

Dependable and courteous Dental Asst / hybrid / Office Managment with 15 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Affordable Dentures & Implants
Delmar, NY
01.2023 - 08.2024
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Office Manager

Santiago Dental
Saint Augustine, FL
06.2018 - 11.2021
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Hybrid Asst / Lead Asst

Alexander dental
Saint Augustine, FL
06.2015 - 12.2018
  • Arranged documents for insurance claims.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Verified, updated and entered patient information into system.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Laid out dental instruments and equipment before procedures.

Dental Office Manager

Wildflower Clinic
Saint Augustine, FL
04.2006 - 08.2008
  • Laid out dental instruments and equipment before procedures.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Educated patients on treatment procedures and post-procedure home care.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.

Education

Dental Assisting

FCTC
St Augustine Fl
06-2013

Skills

  • Clerical Support
  • Cash Handling
  • Office Organization
  • Front Office Management
  • Guest Relations
  • Correspondence typing
  • Office Administration
  • Appointment confirmation
  • Project Management
  • Customer Service
  • Instrument preparation
  • Patient Counseling
  • Patient Education
  • Oral Healthcare
  • Office Management
  • Clinical Support
  • Disinfecting rooms and equipment
  • Oral X-Rays
  • X-Ray Processing
  • Sterilization techniques
  • Taking X-rays
  • Knowledgeable in [Software]
  • Insurance Billing
  • Patient records gathering
  • Oral Surgery
  • Team Collaboration
  • Chairside assistance
  • Patient schedule management
  • Four-handed procedures

Certification

  • Dental Assist
  • Office Management
  • Sterilization
  • EKG
  • Sleep Apnea
  • Home Health Operations

Affiliations

  • Active in team building
  • Waterfall Seeking

Websites

Timeline

Front Desk Receptionist

Affordable Dentures & Implants
01.2023 - 08.2024

Office Manager

Santiago Dental
06.2018 - 11.2021

Hybrid Asst / Lead Asst

Alexander dental
06.2015 - 12.2018

Dental Office Manager

Wildflower Clinic
04.2006 - 08.2008

Dental Assisting

FCTC

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