Victoria Caraballo
Neavitt
Summary
Dynamic Customer Service and Delivery Supervisor at Home Depot with a strong work ethic and proven problem-solving abilities. Enhanced delivery efficiency through strategic scheduling and staff training, resulting in improved customer satisfaction. Skilled in safety protocols and adept at fostering team development, consistently achieving operational goals.
Experienced with managing logistics and overseeing delivery operations to ensure timely and efficient service. Utilizes strategic planning and team coordination to streamline processes and enhance performance. Track record of improving delivery accuracy and fostering productive work environment.
Overview
21
21
years of professional experience
Work History
Customer Service and Delivery Supervisor
Home Depot
06.2004 - Current
- Supervised daily delivery operations, ensuring timely and accurate fulfillment of customer orders.
- Trained and mentored staff on best practices for safety and efficiency in delivery processes.
- Coordinated logistics and routing to optimize delivery schedules and reduce transit times.
- Implemented process improvements that enhanced workflow efficiency within the delivery team.
- Resolved customer inquiries and issues related to deliveries, enhancing overall service quality.
- Monitored performance metrics to identify areas for operational improvement and team development.
- Collaborated with inventory management to maintain stock accuracy and availability for deliveries.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Front End Cashier Supervisor
Home Depot
06.2004 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring precise cash handling and balancing at shift end.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to maintain store organization and cleanliness standards.
Overnight Stocker and Receiver
Home Depot
06.2004 - Current
- Oversaw nightly stock replenishment to ensure optimal inventory levels.
- Trained new staff on safety protocols and efficient stocking techniques.
- Managed receiving processes, verifying shipments against invoices for accuracy.
- Implemented organizational strategies to enhance warehouse efficiency and accessibility.
Tool Rental Supervisor
Home Depot
06.2004 - Current
- Supervised daily rental operations, ensuring compliance with safety and service standards.
- Trained staff on equipment use, enhancing team performance and customer satisfaction.
- Implemented process improvements to optimize rental workflow and reduce downtime.
- Managed inventory control for rental equipment, maintaining accurate stock levels.
- Developed training materials for new hires, fostering a culture of learning and efficiency.
Millwork Supervisor
Home Depot
06.2004 - Current
- Supervised millwork operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on equipment usage, safety practices, and operational procedures.
- Implemented process improvements that enhanced product delivery timelines and reduced errors.
- Developed training materials that improved onboarding processes and enhanced employee performance metrics.
Paint Department Supervisor
Home Depot
06.2004 - Current
- Supervised daily operations of paint department, ensuring efficient workflow and high-quality standards.
- Trained staff on product knowledge, safety protocols, and effective customer service techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling for team members to align with peak sales periods and operational needs.
- Addressed customer complaints promptly, taking measures to prevent future issues from arising.
- Developed strong relationships with vendors, resulting in more favorable pricing and delivery terms.
- Improved paint department efficiency by streamlining inventory management and ordering processes.
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying areas for growth.
Key Carrying Department Supervisor
Home Depot
06.2004 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Led team training initiatives, fostering skill development and operational efficiency.
- Streamlined workflow processes, improving task coordination and productivity.
- Monitored inventory levels, implementing effective stock management strategies.
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Boosted overall customer satisfaction by addressing concerns promptly and providing effective solutions.
- Provided exceptional leadership for a diverse team of employees, consistently achieving departmental goals and objectives.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Associate of Arts - General Management
Bristol Community College
Fall River, MA05-2027
New Bedford High School
New Bedford, MA06-1991
Skills
- Strong work ethic
- Safety protocols and procedures
- Customer interaction
- Staff training and development
- Delivery documentation
- Delivery scheduling
- Problem-solving abilities
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service and Delivery Supervisor
Home Depot
06.2004 - Current
Front End Cashier Supervisor
Home Depot
06.2004 - Current
Overnight Stocker and Receiver
Home Depot
06.2004 - Current
Tool Rental Supervisor
Home Depot
06.2004 - Current
Millwork Supervisor
Home Depot
06.2004 - Current
Paint Department Supervisor
Home Depot
06.2004 - Current
Key Carrying Department Supervisor
Home Depot
06.2004 - Current
Associate of Arts - General Management
Bristol Community College
New Bedford High School
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