Victoria Caravaggio
Vernon,NJ
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Skilled in solving complicated issues and making proactive operational changes. Expert retail sales professional offering almost 8 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
8
8
years of professional experience
Work History
Receiving Back-End Department Supervisor
Lowes
04.2022 - 01.2023
- Oversaw employee performance and corrected problems.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw daily operational performance of receiving team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom space.
- Tracked and prioritized work orders to meet daily production requirements.
- Examined logs to verify completeness and accuracy of documentation.
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
Front End Department Supervisor
Lowes
07.2020 - 04.2022
- Monitored cash drawers in 18 checkout registers to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Controlled shrinkage through successful inventory management and stock rotation strategies.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Millwork Sales Specialist
Lowes Home Improvment
10.2019 - 07.2020
- Greeted customer's, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise and making sure labels were clear and pricing was correct.
- Offered each customer top notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Informed customers of current promotions to encourage additional sales purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted customer's with signing up for store loyalty programs and provided details about key benefits.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased per-customer sales totals by recommending additional tools, and supplies for their project.
Front End Head Cashier
Lowes Home Improvment
10.2017 - 10.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Built positive relationships with customer's to increase the business traffic.
- Pulled registers and counted them.
Full-time Cashier/Customer Service Associate
Lowes Home Improvment
09.2015 - 10.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout areas.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Multi-tasked at fast pace level when answering phones and processing returns.
- Very professional with customer's, providing excellent customer service skills.
Customer Service Plumbing Associate
Lowes Home Improvment
04.2015 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean department appearance for the store.
- Executes excellent sales floor merchandising and selling.
Education
Associate of Science - Business Administration
Sussex County Community College
Newton, NJ06.2025
High School Diploma -
Sussex County Technical School
Sparta, NJ06.2009
Skills
- Computer proficiency
- Service-minded
- Human resource knowledge
- Motivational leadership style
- Self-directed
- Time management ability
- Ability to prioritize
- Word/Excel/Powerpoint Knowledge
- Ability to multi-task
- Strong work ethic
- People oriented
- Great customer service skills
Timeline
Receiving Back-End Department Supervisor
Lowes
04.2022 - 01.2023
Front End Department Supervisor
Lowes
07.2020 - 04.2022
Millwork Sales Specialist
Lowes Home Improvment
10.2019 - 07.2020
Front End Head Cashier
Lowes Home Improvment
10.2017 - 10.2019
Full-time Cashier/Customer Service Associate
Lowes Home Improvment
09.2015 - 10.2017
Customer Service Plumbing Associate
Lowes Home Improvment
04.2015 - 07.2015
Associate of Science - Business Administration
Sussex County Community College
High School Diploma -
Sussex County Technical School
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