Victoria Carlo
Manassas,VA
Summary
Dynamic professional with extensive experience at Lightwave Dental Mgmt, excelling in process improvements and customer service. Proven leadership in optimizing operations and enhancing patient satisfaction. Proficient in Microsoft Office and skilled in conflict resolution, driving efficiency and compliance across diverse teams. Bilingual in Spanish and English, fostering effective communication
Overview
16
16
years of professional experience
Work History
Lead Administrator
Lightwave Dental Mgmt
Reston, VA
11.2021 - Current
- Implemented process improvements in insurance coordination, appointment scheduling, and pre-approval management.
- Compiled audit reports to ensure regulatory compliance across operations.
- Provided outstanding customer service by assisting patients with insurance-related questions.
- Directed daily administrative operations to ensure seamless workflow and communication channels.
- Coordinated staff schedules and resources to optimize operational efficiency.
- Designed training programs and led sessions for new employees.
- Oversaw document management systems to guarantee accurate record-keeping.
- Collaborated with various departments on special projects, enhancing overall organizational efficiency.
Financial Specialist III
INOVA Health Systems
Falls Church, VA
09.2018 - 10.2021
- Analyzed financial data to formulate strategies aligned with clients' goals.
- Conducted client interviews to assess financial needs and risk tolerance.
- Monitored market trends to adjust financial plans for optimal effectiveness.
- Explained financial plans and investment options in clear, accessible language.
- Assisted clients in compiling essential financial documentation.
- Maintained consistent communication with clients to oversee their financial situations.
Office Manager
John G Stephenson, DMD
Annandale, VA
09.2009 - 07.2018
- Managed all aspects of the dental office, including patient interaction, appointment scheduling, and insurance processing.
- Maintained accurate dental billing and generated reports.
- Presented treatment plans and arranged financing for patients.
- Provided support to the dentist and staff.
- Ensured proper inventory control.
Education
Bachelor's Degree - Computer Information Systems, Healthcare Management
DeVry University
Arlington, VA06.2023
Skills
- Microsoft Office proficiency
- Google Docs expertise
- Project management
- Leadership skills
- Bilingual in Spanish and English
- Effective communication
- Interpersonal abilities
- Patient satisfaction
- Conflict resolution
- Bookkeeping and accounts receivable
- Cost reduction strategies
- Patient registration and scheduling
- Phone management
Timeline
Lead Administrator
Lightwave Dental Mgmt
11.2021 - Current
Financial Specialist III
INOVA Health Systems
09.2018 - 10.2021
Office Manager
John G Stephenson, DMD
09.2009 - 07.2018
Bachelor's Degree - Computer Information Systems, Healthcare Management
DeVry University