Victoria Carrillo

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

• Developed and implemented a cross-training program for WEA's and FC's, resulting in 2 FC's promoted to ASSM's, 2 WEA's promoted to FC's, and 3 WEA's promoted to techs. This increased the skills and knowledge of the team, allowing them to take on more responsibility and advance in their careers.
• Managed day-to-day operations for 26 MTV-Central West buildings (1.2 million sq ft.) as ASSM and 13 Executive buildings (522,266 sq ft.) as SSM, ensuring smooth operations and meeting or exceeding all deadlines and budget goals. This demonstrates my ability to manage complex projects and tasks, work independently and as part of a team, and meet high standards of performance.
• Assisted in recruiting efforts by providing over 30 referrals, resulting in 29 hires as WEA's, ASSM's, and FC's. This shows my ability to build relationships and network with others, as well as my commitment to helping others succeed.
• Played a critical role in building and developing relationships with WSMs, VPs, SVPs, ABPs, and EBPs on several projects/events, including Camp Charleston, Golf Simulator, POp's SVP team event with Fiona, Decommission of 3 buildings, and Gradient Ventures project. This demonstrates my ability to work with a variety of stakeholders and build trust and rapport.
• Over 28 years of dedicated customer service with increasing responsibilities. This shows my commitment to customer service and my experience in this field.